Senior Operations Manager To £75,000

Love Success; Greater London; Hybrid; GBP 80,000 - 110,000; Full time

Job summary

Love Success is seeking an experienced Senior Operations Manager to join our SME consultancy, based in Angel-Islington with hybrid 2–3 days in the office. You will lead a small operations team, drive Salesforce transformation, improve data quality, and align systems with strategic priorities.

You will partner with senior leadership and external partners, manage IT and digital infrastructure, quality and compliance, and oversee facilities and employee lifecycle.

Qualifications

• Senior operations or practice management experience in an SME consultancy or professional services.
• Hands-on Salesforce experience with data quality, reporting and user adoption.
• Organised, pragmatic and commercially astute leadership with the ability to balance delivery and strategy.

Responsibilities

• Lead day-to-day operational management of the business, embedding systems and standards.
• Support full employee and consultant lifecycle for a consistent experience.
• Oversee digital and IT infrastructure, working with external suppliers.
• Oversee quality, compliance and operational assurance framework.
• Lead, coach and develop the operations team.
• Take ownership of Salesforce CRM, ensuring data quality and reporting improvements.
• Oversee office operations, facilities and day-to-day workplace management.

Skills

Salesforce

Operations leadership

Data quality

Reporting

IT infrastructure

Quality & compliance

People operations

Financial governance

Facilities management

Team leadership

Stakeholder management

Tools

CRM software

Job description

Angel/ Islington-Hybrid working ( 2/3 days in office)

(Salesforce experience is essential )

We are seeking an experienced, commercially minded Senior Operations Manager to join an ambitious, purpose-led SME organisation at an exciting stage of growth. This is a pivotal role for a confident operator who thrives on bringing structure, clarity and momentum to a fast-moving SME consultancy, while strengthening systems, standards and operational infrastructure.

In this role you will lead a small team and work closely with senior leadership and specialist external partners, with a key focus on driving the transformation of Salesforce, improving data quality, reporting and business insight, and ensuring systems and processes support commercial and strategic priorities. Alongside this, you will provide oversight across IT and digital infrastructure, AI and automation, people operations, financial governance, quality, compliance, facilities and operational assurance.

The successful candidate will bring significant experience within a senior operations, business management, practice management or similar leadership role, ideally gained within an SME consultancy, professional services or other entrepreneurial and growing organisation. Hands-on Salesforce experience is essential, including reporting, data quality, user adoption and the ability to lead a structured programme of enhancements and improvements. Our ideal candidate will be an organised, pragmatic and commercially astute leader, comfortable balancing hands-on delivery with wider operational leadership, managing competing priorities and developing an accountable, high-performing team.

• Lead the day-to-day operational management of the business, ensuring systems, standards and ways of working are consistently embedded and aligned with the delivery of the business strategy.
• Support the full employee and consultant lifecycle, ensuring a positive, well-organised and consistent experience across the organisation.
• Oversee digital and IT infrastructure, working with external suppliers to ensure systems are secure, reliable and fit for purpose.
• Oversee the quality, compliance and operational assurance framework, working closely with the COO and specialist advisers to ensure systems, controls and records remain robust, current and proportionate to the needs of the business.
• Lead, coach and develop the operations team, creating clear expectations, shared priorities and a positive culture of accountability.
• Take hands-on ownership of the Salesforce CRM system, ensuring data quality, reporting, user adoption and functionality are maintained and continuously improved.
• Take responsibility for office operations, facilities and day-to-day workplace management, ensuring the office environment is efficient, well-run and supports the needs of the team and business.

If you value working within a purpose-driven, creative, and people-centred organisation, and take genuine satisfaction from bringing order, clarity, and steadiness to a busy SME professional environment, this role offers an exciting opportunity to contribute to meaningful impact - ensuring the business runs effectively today while strengthening the operational foundations for tomorrow.