Senior Operations Manager - HQ Guest Experience

Van Amersfoort Racing; Silverstone; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Discretionary bonus

Private healthcare

Pension plan

Life assurance

Cycle-to-work scheme

Tech scheme

Car scheme

On-site gym

Job summary

Aston Martin Aramco Formula One Team in Silverstone is seeking an experienced Senior Operations Manager - HQ Guest Experience to lead the operational delivery and continuous improvement of our HQ environment and guest journeys.

You will work across Brand, Procurement, Technology and Operations, collaborating with external partners to ensure our facilities and guest spaces reflect high standards and introduce AI and digital solutions.

Qualifications

• Experience in operations or premium guest environments.
• Experience managing technology, digital systems and external suppliers.
• Understanding of AV and digital systems; familiarity with E2, Cvent and Exterity is a plus.
• Strong project management and organisational skills.
• Proven ability to manage external partners and relationships.
• Excellent communication across all levels of an organisation.

Responsibilities

• Take ownership of the operational delivery of AV and technology across HQ guest experience spaces.
• Lead the introduction of AI and emerging technologies to enhance engagement and efficiency.
• Ensure branding, presentation and look-and-feel stay on-brand and guest-ready.
• Manage HQ guest experience assets, including furniture and equipment.
• Own and develop the software and systems that support HQ guest experiences.
• Manage day-to-day relationships with the host company for tours, events and guest experiences.
• Coordinate budgets and work with suppliers for cost-optimisation.
• Coordinate car movements and support factory activations and events.
• Improve operational processes and ways of working for consistency and quality.
• Collaborate with Procurement on supplier management and timely delivery.
• Oversee suppliers and third parties supporting HQ operations and guest experiences.
• Identify opportunities to enhance the guest journey through technology and AI.
• Ensure HQ spaces are maintained to the required standard.
• Support projects relating to factory spaces and guest experience.
• Monitor and resolve operational issues quickly to minimise impact.

Skills

Operations leadership

Guest experience

Vendor management

AV & digital systems

Project management

Communication

Health & Safety

AI & emerging tech

Budget management

Tools

E2

Cvent

Exterity

Job description

Application Deadline: 25 September 2026

Department: Guest Experience

Location: Silverstone

Description

We are looking for an experienced and highly driven Senior Operations Manager - HQ Guest Experience to join our team at Silverstone.

This is a key role responsible for the operational delivery, development and continuous improvement of our HQ environment and guest experience. You will help ensure our factory, technology, systems, facilities and guest-facing spaces are consistently delivered to an exceptional standard.

Working across a fast-paced, high-performance environment, you will combine operational excellence with innovation, identifying new ways to enhance the guest journey through technology, AI, digital solutions and smarter processes.

You will work closely with teams across the business, including Brand, Procurement, Technology and Operations, as well as external suppliers and partners, to ensure our HQ experience reflects the quality and ambition of the team.

Key Responsibilities

• Take ownership of the operational delivery and ongoing development of AV and technology across HQ guest experience spaces.
• Lead the introduction and application of AI and emerging technologies, identifying opportunities to enhance engagement, innovation and operational efficiency.
• Work closely with the Brand team to ensure the factory's branding, presentation and look and feel remain on-brand, current and guest-ready.
• Manage and develop HQ guest experience assets, including furniture, fixtures and other guest-facing equipment.
• Own and develop the software and systems that support HQ guest experiences.
• Manage the day-to-day relationship with our host company, ensuring effective support for tours, events and guest experiences.
• Manage budgets across your areas of responsibility, working with suppliers to achieve competitive costs and effective use of resources.
• Coordinate car movements throughout the factory and support the operational delivery of factory activations and events.
• Develop and continuously improve operational processes and ways of working, improving consistency, efficiency and quality of delivery.
• Work closely with Procurement to support supplier management, purchasing, cost optimisation and timely delivery.
• Manage suppliers and third parties supporting HQ operations, technology, assets and guest experiences.
• Identify opportunities to improve the end-to-end guest journey through technology, innovation, AI and enhanced processes.
• Ensure HQ spaces and experiences are consistently operationally ready and maintained to the required standard.
• Support projects relating to factory spaces, technology, systems and guest experience.
• Monitor and resolve operational issues quickly and effectively, minimising any impact on the guest experience.
• Establish clear ownership, standards and processes across HQ Operations & Experience.
• Use data, feedback and operational insight to identify opportunities for continuous improvement.
• Build strong relationships across the business and proactively contribute to meetings, projects and wider team objectives.

Skills, Knowledge and Expertise

• Strong experience in operations, guest experience or a similar premium environment.
• Experience managing technology, digital systems and external suppliers.
• A good understanding of AV and digital systems; experience with platforms such as E2, Cvent and Exterity would be beneficial.
• Strong project management and organisational skills, with the ability to manage multiple priorities and deliver to tight deadlines.
• Proven experience managing external partners and building effective working relationships.
• Excellent communication skills, with the confidence to work collaboratively across all levels of an organisation.
• A proactive, self-motivated and solutions-focused approach.
• Exceptional attention to detail and a strong focus on delivering results.
• The ability to remain calm, confident and effective under pressure.
• Flexibility and adaptability, with the ability to thrive in a demanding and rapidly changing environment.
• A creative and forward-thinking mindset, with a genuine interest in AI, innovation and emerging technology.
• Strong Microsoft Office skills and a clear understanding of Health & Safety requirements.
• Confident decision-making skills and a results-oriented approach.
• The ability to motivate and inspire others and build strong, positive relationships with colleagues and partners.

Benefits

Investing in your career is paramount. We promote professional and personal development through a provision of learning opportunities and work with you to shape your career and realise your full potential.

As part of our high-performing, collaborative team, you'll enjoy a competitive package, including a discretionary bonus scheme, private healthcare, pension plan, life assurance, TEDSgroup childcare benefits, a cycle-to-work scheme, tech scheme, and car scheme.

You will also have access to our state-of-the-art facilities at the AMR Technology Campus, featuring a new on-site gym with fitness, spin and yoga classes, a bistro café, and restaurant.

Aston Martin Aramco Formula One® Team is committed to making sure our selection methods are fair for all. If you would like to request that reasonable adjustments are made, please share this in your application when asked.