Senior Operations Manager

Rochdale Council; Rochdale; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

An exciting opportunity at Rochdale Council for a key role within the Revenues & Benefits Service has become available. The successful applicant will manage the Collections and Support Teams, providing operational direction and working on service improvements. A strong background in Council Tax or Business Rates and proven leadership skills are essential for driving performance and efficiency in this crucial position.

Qualifications

• Track record of successful management and leadership within a Council Revenues & Benefits Service.
• Experience in Council Tax and/or Business Rates collection and recovery is essential.
• Detailed knowledge of relevant legislation and practices required.

Responsibilities

• Deputise for the Head of Service.
• Manage multiple teams for effective operational performance.
• Drive improvements in income collection and debt recovery.

Skills

Leadership

Interpersonal skills

Management

Performance management

Adaptability

Team support

Job description

Social network you want to login/join with:

This is a re-advertisement. Previous applicants need not re-apply.

An outstanding opportunity has arisen for the successful applicant to take up a key post within the Revenues & Benefits Service

You will report to and deputise for the Revenues & Benefits Head of Service and will manage the Collections and Support Teams. You will be responsible for providing operational and managerial direction for the Council Tax, Business Rates, Corporate Debt and Support teams. You will lead on a wide range of service and corporate priorities and cross-council initiatives and developments. Specifically, you will:

Deputise for Head of Service

Manage four teams of staff

Maximise income collection and debt recovery

Develop, support and implement transformation and improvement

Lead on performance, quality and accuracy

We are looking for an experienced professional with a track record of successful management and leadership within a Council Revenues & Benefits Service. Collection and recovery of Council Tax and Business Rates are key areas of responsibility and applicants must have a track record of experience in at least one of these areas. Additionally, a broader knowledge and experience of Service-wide areas of work, particularly other charges and debts owed to the council, is required.

The successful candidate will be able to demonstrate a detailed knowledge of Council Tax and, or, Business Rates and other collection and recovery legislation, practices, systems, developments and issues and will be able to drive improved performance and efficiency based on experience.

Deputising for the Head of Service you will be able to lead on corporate issues involving and affecting Revenues & Benefits and to which the Service must contribute. This will include transformation projects and cross-council work on improvements and efficiencies.

You need to be enthusiastic, highly motivated with excellent interpersonal skills and experience of dealing with technical collection and recovery issues, contract management, performance management and difficult and complex staffing issues. You will need to be adaptable and innovative with a strong ability to provide leadership and support to colleagues and teams across the Service through change and transformation

Rochdale Borough Council operates a hybrid model of working and senior officers must work at Number One Riverside at least three days per week and can work from home two days per week. The option for permanent homeworking is not available to senior officers

To apply please upload your CV together with a supporting statement that provides evidence of how you meet the essential requirements of the role profile.

Please ensure you anonymise your CV and supporting statement.

Appointment to this post is subject to a Basic DBS

Unfortunately we are unable to offer sponsorship for this role