Senior Operations Manager

Kier Group; Lincoln; On-site; GBP 65,000 - 90,000; Full time

Job summary

Kier Group in Lincoln is seeking a Senior Operations Manager to lead reactive delivery for the Anglian Water contract. You will provide senior operational leadership, translate client requirements into effective delivery, and ensure resources and controls meet fluctuating workloads on a fast-paced site.

The role emphasizes safety, performance against KPIs, stakeholder management, and developing the operational management team to sustain high-quality service for the Anglian Water client.

Qualifications

Responsibilities

• Providing senior leadership across reactive operational delivery, ensuring clear accountability and effective management throughout the operational structure
• Ensuring operational activity complies with health, safety and environmental requirements whilst driving continuous improvement
• Driving operational performance against the contract's agreed KPIs and performance framework, working closely with Commercial colleagues
• Developing strong and credible working relationships with Anglian Water operational stakeholders and providing senior representation at performance forums
• Leading, engaging and developing the operational management team, establishing clear performance expectations and building leadership capability through coaching and performance conversations

Job description

We're looking for a Senior Operations Manager to join our Anglian Water team based in Lincoln.

Location: Lincoln
Hours: Full time - some flexibility on hours available if desired, just let us know when you speak to us.

We are unable to offer certificates of sponsorship to any candidates in this role.

As Senior Operations Manager, you will provide senior operational leadership across Kier's reactive delivery activities on the Anglian Water contract, ensuring a safe, responsive and high-performing service. You'll translate contract and client requirements into effective operational delivery, leading operational management teams to ensure resources are effectively deployed and performance is maintained. Operating within a fast-paced reactive environment, you'll provide visible leadership, respond effectively to changing operational priorities and ensure appropriate plans, resources and controls are in place to meet fluctuations in workload.

What will you be responsible for?

As a Senior Operations Manager, you'll be working within the Anglian Water team, supporting them in delivering excellent operational performance. Your day to day will include:

• Providing senior leadership across reactive operational delivery, ensuring clear accountability and effective management throughout the operational structure
• Ensuring operational activity complies with health, safety and environmental requirements whilst driving continuous improvement
• Driving operational performance against the contract's agreed KPIs and performance framework, working closely with Commercial colleagues
• Developing strong and credible working relationships with Anglian Water operational stakeholders and providing senior representation at performance forums
• Leading, engaging and developing the operational management team, establishing clear performance expectations and building leadership capability through coaching and performance conversations

What are we looking for?

This role of Senior Operations Manager is great for you if:

• You have significant operational leadership experience within a fast-paced, reactive service environment
• You have strong experience leading operational management teams and geographically dispersed delivery
• You can demonstrate experience delivering against demanding safety, customer, operational and commercial performance requirements
• You have strong stakeholder management skills and people leadership capability with the ability to establish accountability while developing and engaging teams
• You hold a Full driving licence

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.