Field Performance Manager

Kier Group; Northampton, Lincoln, Ipswich, Norwich; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Disability Confident employer

Diversity & Inclusion initiatives

Job summary

Kier Group is seeking a Field Performance Manager to oversee day‑to‑day operations of field teams across the Northamptonshire region and neighbouring locations. You will support team leaders and operatives, ensuring service delivery aligns with our standards while upholding Health, Safety and Environmental policies.

Key responsibilities include monitoring productivity, mentoring staff, planning resources, maintaining service levels, and driving a strong customer focus in collaboration with

Qualifications

• Experience in the water industry at supervisory level.
• NRSWA ticket is required.
• Strong IT skills and clear communication.
• Full driving licence is essential.
• Passion for building collaborative relationships and delivering customer service.

Responsibilities

• Monitor, measure and improve productivity, performance and quality of field teams.
• Mentor, coach and develop direct reports, ensure policy compliance and staff development.
• Plan and control resources to ensure efficiency and cost effectiveness.
• Ensure all work meets service levels and maintains excellent customer experience.
• Promote health and safety culture, complete audits and ensure legal compliance.

Skills

Supervisory experience

IT skills

Communication skills

Driving licence

People management

Education

NRSWA ticket

Job description

We're looking for a Field Performance Managers to join our Anglian Water team based across the region.

Location: Northampton, Lincoln, Ipswich or Norwich

Hours: 45 hours per week

We are unable to offer certificates of sponsorship to any candidates in this role.

This is an exciting opportunity to manage the day-to-day operations of team leaders and operatives within your region. You'll provide essential managerial support to enable an efficient and effective operational area, delivering our service strategy whilst maintaining excellent customer service. Working closely with Anglian Water partners and local delivery teams, you'll ensure activities are undertaken with a customer focus and delivered efficiently, all whilst upholding our Health, Safety & Environmental standards.

What will you be responsible for?

As a Field Performance Manager, you'll be working within the Anglian Water team, supporting them in delivering excellent operational performance and customer service. Your day to day will include:

• Monitoring, measuring and improving productivity, performance and quality of field teams
• Managing, mentoring and coaching direct reports, ensuring compliance with policies and supporting their development
• Maximising day-to-day organisation, planning and control of resources to ensure efficiency and cost effectiveness
• Ensuring all work is completed to required service levels, maintaining excellent customer experience throughout
• Promoting a positive health and safety culture, completing audits and ensuring all work complies with relevant legislation

What are we looking for?

This role of Field Performance Manager is great for you if:

• You have demonstrable experience within the water industry at a supervisory level
• You hold an NRSWA ticket
• You have strong IT and communication skills with experience managing diverse teams
• You hold a Full driving licence
• You're passionate about building collaborative relationships and delivering excellent customer service

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

Proud member of the Disability Confident employer scheme

Field Performance Manager

Company: Kier Group

Salary: Not specified

Hours: Full-time

Location: NR2 4DA

Job type: Permanent

Posting date: 22 Oct 2026

Closing date: 29 Oct 2026

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.