Senior Operations Manager

Amazon; Leeds; On-site; GBP 80,000 - 120,000; Full time

Job summary

Amazon UK Services Ltd. in Leeds seeks a Site Leader/Senior Operations Manager to own the operational metrics, set strategy for the area, and grow a large site team. You’ll coach team leaders and be the key link between finance, safety and operations teams to deliver for customers.

A typical day involves leadership across shifts, deep-diving performance metrics, risk assessment and preparing for varying demand, including peak periods, with mentoring to help managers excel.

Qualifications

• Bachelor's degree or equivalent, or experience in Engineering, Operations, Business Administration, or a related field
• Advanced degree, or Bachelor's degree
• Experience in manufacturing, production, distribution logistics environments, retail, or grocery management roles
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Advanced proficiency in verbal and written English and upper intermediate proficiency in the local language

Responsibilities

• Monitor operational metrics and business performance
• Contribute to planning the operational budget, considering everything from financial and labour planning
• Protect high standards of operational Health and Safety
• Strategic planning for the next three, six and twelve months, with a particular focus on peak-season planning
• Be accountable for operational leadership by measuring performance, offering feedback, and providing development support

Skills

Leadership

Stakeholder management

English proficiency

Lean Six Sigma

Education

Bachelor's degree or equivalent

Advanced degree

Job description

Job ID: 10556300 | Amazon UK Services Ltd.

Our operations help everything to come together at Amazon. As the Site Leader/Senior Operations Manager in a fast-paced and challenging environment, you’ll be the person who knows your area of the business inside out. You’ll own the operational metrics and set the strategy for your area of the business to deliver for our customers and ultimately grow our operations. You’ll also develop a large team and coach and mentor team leaders.

Key job responsibilities

• Monitor operational metrics and business performance
• Contribute to planning the operational budget, considering everything from financial and labour planning
• Protect high standards of operational Health and Safety
• Strategic planning for the next three, six and twelve months, with a particular focus on peak-season planning
• Be accountable for operational leadership by measuring performance, offering feedback, and providing development support

A day in the life

you will lead shifts at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate.

A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be.

Basic Qualifications

• Bachelor's degree or equivalent, or experience in Engineering, Operations, Business Administration, or a related field
• Advanced degree, or Bachelor's degree
• Experience in manufacturing, production, distribution logistics environments, retail, or grocery management roles
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Advanced proficiency in verbal and written English and upper intermediate proficiency in the local language

Preferred Qualifications

• Experience with process improvements (Lean Six Sigma and/or Kaizen)
• Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
• A bachelor’s, advanced or master’s degree in engineering, supply chain, logistics, or manufacturing
• Experience in managing third-party relationships

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.