Senior Operations Coordinator

Proclinical Staffing; Greater London; Hybrid; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Hybrid working

Global organisation

Training programs

Career progression

Social events

Job summary

Acacium Life Sciences is seeking a highly organised Senior Operations Coordinator to support the Life Sciences division’s day-to-day operations. You will be the central contact for system support, onboarding/offboarding, and recruitment-platform administration, driving efficiency and service quality across the organisation.

The role partners with the Global Operations Director and offers hybrid working, exposure to international teams, and opportunities to influence process improvements and

Qualifications

• Experience in operations, business support or recruitment support.
• Organised with ability to manage multiple priorities and deadlines.
• Strong attention to detail and commitment to delivering high-quality work.
• Comfortable using business systems and technology platforms and quick to learn new tools.
• Strong communication and relationship-building skills.
• Enjoy solving problems and taking ownership to resolution.
• Able to work independently and collaborate across teams.

Responsibilities

• Support day-to-day operations of the Life Sciences division.
• Be a key point of contact for operational queries and system support requests.
• Coordinate onboarding and offboarding activities, including licences and access.
• Support recruitment platforms and reporting tools.
• Provide first-line user support and liaise with service desks.
• Manage end-to-end job advertising processes and platform administration.
• Produce operational reporting and insights for decision-making.
• Coordinate internal events and office operations.
• Build relationships with suppliers and support facilities and governance activities.
• Contribute to policy documentation and continuous improvement projects.

Skills

Organised

Proactive

Communication

Systems literacy

Multitasking

Stakeholder mgmt

Attention to detail

Education

Bachelor's degree

Tools

Bullhorn

Genesys

Power BI

Daxtra

Job description

At Acacium Life Sciences, we help individuals, teams and organisations grow so they can innovate life-saving and life-changing therapies and technologies and get them into the hands of more patients around the world faster.

Through our specialist brands, Proclinical and R&D Partners, we provide workforce solutions to innovative organisations across the global Life Sciences sector. From start-ups to multinational pharmaceutical and biotechnology companies, we support our partners in finding the talent they need to drive scientific and commercial success.

As our business continues to grow, we're looking for a highly organised and proactive Senior Operations Coordinator to help ensure our teams have the systems, support and operational infrastructure they need to perform at their best.

About the Role

Are you an organised problem-solver who enjoys improving processes, supporting colleagues and keeping operations running smoothly?

Do you thrive in a fast-paced environment where every day brings something different?

We're looking for a Senior Operations Coordinator to play a crucial role in supporting the day-to-day operations of our Life Sciences division. This is a varied and highly visible position sitting at the heart of the business, providing support across operational processes, recruitment systems, job advertising, reporting, supplier management, events and continuous improvement initiatives.

Working closely with the Global Operations Director, you'll act as a key point of contact for operational queries, helping colleagues resolve issues, supporting business systems and identifying opportunities to improve efficiency and service quality across the organisation.

This is an excellent opportunity for someone with experience in operations, administration, business support or recruitment support who enjoys taking ownership, building relationships and making a meaningful impact behind the scenes.

Responsibilities

• Support the smooth day-to-day running of operational activities across the Life Sciences division
• Act as a key point of contact for colleague operational queries and system support requests
• Coordinate onboarding and offboarding activities, including software licences, system access and equipment requirements
• Support the administration of recruitment and business platforms including Bullhorn, Genesys, Power BI and Daxtra
• Provide first-line support for users and liaise with internal service desk teams where required
• Manage the end-to-end job advertising process and support recruitment platform administration
• Produce operational reporting and business insights to support decision-making and performance tracking
• Coordinate internal events, incentive activities, team celebrations and office operations
• Build effective relationships with suppliers and support purchasing, facilities and equipment requirements
• Support data protection activities, compliance requirements and operational governance initiatives
• Contribute to policy development, process documentation and continuous improvement projects
• Identify opportunities to improve efficiency, service quality and ways of working across the division

Qualifications

To be successful in this role, you will:

• Have experience within an operations, business support, office coordination, recruitment support or similar role
• Be highly organised with the ability to manage multiple priorities and deadlines simultaneously
• Have excellent attention to detail and a commitment to delivering high-quality work
• Be confident using business systems and technology platforms, with the ability to quickly learn new tools
• Demonstrate strong communication and relationship-building skills
• Enjoy solving problems and taking ownership of issues through to resolution
• Be comfortable working independently while collaborating effectively across multiple teams

Required Skills

• Exceptionally organised and detail-focused
• Proactive and solutions-oriented
• A confident communicator with a collaborative approach
• Comfortable working across multiple systems and processes
• Adaptable and able to perform effectively in a fast-paced environment
• Customer and service focused
• Committed to continuous improvement and operational excellence
• Professional, dependable and accountable

Preferred Skills

• Experience supporting recruitment or staffing businesses
• Exposure to CRM, ATS or recruitment systems such as Bullhorn
• Experience producing reports and analysing operational data
• Knowledge of onboarding, offboarding or workforce administration processes
• Experience coordinating events, suppliers or office operations
• Understanding of data protection, compliance or governance activities

What's in it for You?

• Hybrid working model with flexibility to work both remotely and from the office
• Opportunity to join a growing global organisation within the Life Sciences sector
• Comprehensive training and development programmes
• Exposure to international teams, projects and stakeholders
• Clear career progression opportunities
• Collaborative and supportive working environment
• Company incentives, recognition programmes and social events
• The opportunity to make a meaningful impact on the effectiveness and success of a growing business

We are passionately committed to being a truly inclusive and diverse company. Our commitment to putting people first is at the heart of everything we do. We actively encourage applications from people of all backgrounds, experiences and communities and believe diversity strengthens our teams, our culture and the service we provide.