Senior Operations & Coordination - Children’s Services

Somerset Council; Shepton Mallet; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave plus bankholidays

LGPS pension

Flexible and hybrid working

Health and wellbeing support

Paid volunteering opportunities

Job summary

Somerset Council’s Mendip team is seeking a Senior Business Operations Assistant to support Children Looked After and Leaving Care services. You’ll coordinate services, manage records and assist social workers, ensuring timely decisions and confidential handling of sensitive information.

You'll work in a hybrid environment, with training and strong team support to develop skills and confidence while delivering high-quality administrative support for frontline staff and vulnerable service users.

Qualifications

• Strong organisational skills with ability to manage a busy workload.
• Excellent written and verbal communication, able to work with diverse stakeholders.
• Good working knowledge of Microsoft 365 apps (Word, Excel, Teams, SharePoint).
• Excellent attention to detail and handling sensitive information.
• Collaborative team player with flexible approach.

Responsibilities

• Help children and young people access the support they need by coordinating services, appointments and practical arrangements.
• Provide high-quality administrative support that enables social workers to spend more time supporting children and families.
• Organise and record important meetings, ensuring key decisions and actions are captured accurately and on time.
• Maintain accurate and confidential records that help keep services safe, effective and compliant.
• Build positive relationships with families, colleagues and partner organisations, ensuring enquiries are handled professionally and sensitively.

Skills

Strong organisational skills

Excellent communication skills

Attention to detail

Collaborative / team player

Flexible approach

Tools

Microsoft 365

Job description

Somerset Council’s Mendip team is seeking a Senior Business Operations Assistant to support Children Looked After and Leaving Care services. You’ll coordinate services, manage records and assist social workers, ensuring timely decisions and confidential handling of sensitive information.

You'll work in a hybrid environment, with training and strong team support to develop skills and confidence while delivering high-quality administrative support for frontline staff and vulnerable service users.