Senior Operational Oversight Manager

Computershare UK; West of England; Hybrid; GBP 85.000 - 110.000; Vollzeit

Benefits dieser Stelle

Flexible work

Health and wellbeing

Shares purchase plan

Team events

Career growth

Zusammenfassung

Computershare UK in Bristol is seeking a senior leader to influence regulatory governance across a leading financial services organisation. Based at the Bristol office with hybrid working, you will lead a team dedicated to ensuring compliance with CASS, Conduct Risk, sanctions and market abuse obligations.

You will engage senior stakeholders, shape governance frameworks, deliver risk-based programmes, and drive continuous improvement while supporting large-scale change programmes.

Qualifikationen

• Proven experience in regulatory governance, operational oversight, and risk management in a regulated financial services environment.
• Strong understanding of CASS, Conduct Risk, and Consumer Duty requirements.
• Confident people leader with ability to influence senior stakeholders and communicate complex regulatory matters.
• Ability to translate regulatory requirements into practical business solutions.

Aufgaben

• Lead and manage the Operational Oversight function, allocating workloads, monitoring performance, and developing team capability through coaching and mentoring.
• Oversee regulatory compliance activities, including management, investigation, escalation, and remediation of CASS, COBS, DISP, and SUP breaches.
• Design and deliver risk-based governance review programmes to identify regulatory risks, strengthen controls, and drive continuous improvement.
• Manage the closure of Internal Audit and Compliance Monitoring findings, provide regulatory MI to governance forums, and deliver training to enhance compliance awareness.
• Oversee key regulatory monitoring frameworks, including financial sanctions screening, MAR alert reviews, and PAD compliance.
• Act as the firm's SME and primary contact for regulatory stakeholders, including the FOS, while managing trust acknowledgement letter review processes.

Kenntnisse

Leadership

Regulatory knowledge

Stakeholder management

Regulatory communications

Risk management

Ausbildung

Bachelor’s Degree or equivalent

IOC (Desirable)

Global Operations Diploma (Desirable)

Jobbeschreibung

Location: Bristol, Hybrid In this position, you'll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

Job Description

Location: Bristol, Hybrid In this position, you'll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Step into a high-profile leadership role where you'll influence regulatory governance across a leading financial services organisation and make a tangible impact on customer outcomes. You'll gain exposure to senior stakeholders, complex regulatory frameworks, and strategic business initiatives while leading a team dedicated to driving compliance excellence. This is an opportunity to expand your expertise, shape the governance agenda, and build a rewarding career in a dynamic and evolving regulatory environment.

A role you'll love

Make a real impact in a highly visible leadership role where you'll shape regulatory oversight, strengthen governance frameworks, and champion positive customer outcomes. You'll lead a high-performing team, influence business-wide decision making, and partner with senior stakeholders to manage Conduct Risk, CASS, sanctions, and market abuse obligations. This is an opportunity to drive meaningful change, enhance regulatory excellence, and help build a culture of compliance and customer focus across the organisation.

Key Accountabilities

• Lead and manage the Operational Oversight function, allocating workloads, monitoring performance, and developing team capability through coaching, mentoring, and professional development.
• Oversee regulatory compliance activities, including the management, investigation, escalation, and remediation of CASS, COBS, DISP, and SUP breaches.
• Design and deliver risk-based governance review programmes to identify regulatory risks, strengthen controls, and drive continuous improvement.
• Manage the closure of Internal Audit and Compliance Monitoring findings, provide regulatory MI to governance forums, and deliver training to enhance compliance awareness across the business.
• Oversee key regulatory monitoring frameworks, including financial sanctions screening, Market Abuse Regulation (MAR) alert reviews, and Personal Account Dealing (PAD) compliance.
• Act as the firm's subject matter expert and primary contact for regulatory stakeholders, including the Financial Ombudsman Service (FOS), while managing trust acknowledgement letter review processes.
• Support regulatory governance and business transformation initiatives through participation in Best Execution, CASS, and Consumer Duty forums, providing expert guidance on large-scale change programmes.

What You Bring To This Role

You'll bring proven experience in regulatory governance, operational oversight, and risk management within a regulated financial services environment, together with a strong understanding of CASS, Conduct Risk, and Consumer Duty requirements. You'll be a confident people leader with the ability to influence senior stakeholders and communicate complex regulatory matters to a broad audience. You will drive continuous improvement and support with transforming regulatory requirements into practical business solutions. Most importantly, you'll combine sound judgment, analytical thinking, and a customer-focused mindset to help strengthen governance and deliver positive outcomes for clients and the business.

Other Skills Required For The Role

• Bachelor’s Degree or equivalent
• Professional Qualifications (IOC, Global Operations Diploma Desirable)
• A detailed understanding of the FCA handbook is essential.
• A deep understanding of Operational process is essential.
• Knowledge and experience of Computershare’s systems, products and servi ces is essential. .

Rewards designed for you

• Flexible work to help you find the best balance between work and lifestyle.
• Health and wellbein rewarding that can be tailored to support you and your family.
• Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
• Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
• And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit c omputershare.com/careershub

About Us

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

About The Team

We're a leading provider of employee share plans. We partner with many of the world's biggest brands to offer their employees the chance to invest in the future of their company and help them to manage these investments day to day. With over 35 years of experience and expertise, we're an industry leader. Every member of our team plays an important role in bringing to life employee share plans, providing innovative solutions and assisting our clients with their complex regulatory requirements.