Customer Service Representative

Consortium; West of England; Ibrido; GBP 23.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible work

Health benefits

Share plan

Descrizione del lavoro

Computershare in Bristol is hiring a Customer Service Representative to join our contact centre. You will handle various customer queries, deliver high-quality service, and contribute to a supportive customer experience.

Starting salary is £26,032 with a monthly performance bonus and potential increases after probation. The role is full-time, 37.5 hours, with a six-month probation and a hybrid work arrangement after probation.

Competenze

• Dynamic, self-motivated individuals delivering exceptional customer service.
• Strong attention to detail and commitment to Computershare's reputation.
• Willingness to develop new skills and knowledge.

Mansioni

• Handle a variety of customer queries in the contact centre.
• Speak directly with customers and provide the support they need.
• Work under a Team Leader and use in-house IT systems.

Conoscenze

Teamwork

Willingness to Learn

Customer Service

Strumenti

MS Office

Descrizione del lavoro

Customer Service Representative role in Bristol

Permanent full-time position with a start date of 30th November 2026

Initial salary of £26032 with performance-related bonuses and increases after probation

Hybrid work arrangement after a 6-month probation period

Six-week training programme with no leave during December and early January

Location:Bristol (Hybrid after probation of 6 months)

In this position, you’ll be based in the Bristol office for a 5 days a week and after successfully completing your probation, then have the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex

Assessment Centre Dates: W/C 2nd Nov 10.30am or 1.30pm onsite face to face

Start date: 30th November 2026-Permanent full time 37.5 hours – shifts are between 8am - 5.45pm

Salary: £26032 for shift 8am-5.45pm + monthly performance-related bonus & salary increaseafter probation

We give you a world of potential

Are you ready to elevate your customer service skills? We're looking for individuals who are passionate about building relationships and helping others. This dynamic role involves handling a variety of customer queries in our contact centre, ensuring that no two days are the same. You'll be speaking directly with our customers, providing them with the support they need.

Take your first step into the financial industry with us. You'll be supported in developing new skills, and your pay will increase as you progress through our career framework. If you’re looking for a workplace that provides outstanding training and development, employee benefits, and a generous share plan scheme, join our dynamic team.

A role you will love

As a Customer Service Representative, your primary focus will be on assisting customers and ensuring top-notch service quality. Reporting to a Team Leader, you'll use various in-house IT systems to maintain high levels of customer satisfaction. You'll deliver services on behalf of our clients via telephone, facing a variety of interesting and rewarding challenges every day.

Schedule:Monday to Friday, shifts between 8am and 5.45pm, and some bank holidays on a rotational basis. The position is open to candidates who are within an hour's commute of Bristol, BS99 6ZZ and requires a reliable internet connection at home.

Training:Training lasts six weeks with no leave permitted during December and early January. After training, you'll work full-time in the office until completing your probationary period. Once probation is completed, you can switch to a hybrid schedule, with at least three days a week in the office.

Additional benefits of working onsite:Free onsite parking or use of the discounted bus fare of just £2 for travel to and from the office, access to our onsite gym (& fitness classes). Access to lockers, showers, and drying rooms so we’ve got you covered whether you use the gym, cycle to work or go for a lunchtime run! You’ll also have access to our breakfast bars, with free daily cereal and fruit. We also offer free tea, coffee, herbal drinks, fresh milk & squash.

What will you bring to the role?

We are seeking dynamic, self-motivated individuals who are eager to deliver exceptional customer service, possess strong attention to detail, and are committed to upholding Computershare's excellent reputation. Here are the skills and desirable experience we're looking for:

• Ability to work as part of a team, with a positive outlook and high energy
• Proficiency in PC use, including MS Office applications like Outlook, Word, and Excel
• Enthusiasm for developing new knowledge and skills
• Commitment to providing quality customer service

Rewards designed for you

Flexibleworkto help you find the best balance between work and lifestyle.

Health and wellbeingrewards that can be tailored to support you and your family.

Invest in our businessby setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewardsranging fromrecognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

About Us

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

About the Team

Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.

If this job opportunity is not suitable, then check out the other LGBT friendly jobs across UK!