Senior Operational Manager

Venn Group; Harrow; On-site; GBP 61,000 - 87,000; Full time

Job summary

NHS in Harrow is seeking a Senior Operational Manager (Band 8c) to lead Elective Access & Performance. The role drives elective performance, patient access improvement, and digital transformation in a complex healthcare setting.

You will report to the Director of Operations, lead service improvements, manage large teams and budgets, and work with EPIC/EPR systems and Power BI for performance reporting.

Qualifications

• Significant senior operational management experience within the NHS or similarly complex healthcare environment.
• Extensive knowledge of elective care pathways, RTT standards and NHS performance frameworks.
• Experience leading large-scale service improvement, transformation and change initiatives.
• Strong leadership, communication and stakeholder management skills.
• Experience managing large budgets and delivering Cost Improvement Programmes (CIPs).
• Strong analytical skills with ability to interpret complex operational, financial and performance data.
• Experience with EPIC/EPR systems and performance reporting tools such as Power BI is advantageous.

Responsibilities

• Lead the Trust-wide elective access agenda, ensuring delivery of RTT, cancer, DM01 and other key performance targets.
• Chair performance and access improvement meetings, holding clinical and operational teams accountable for delivery.
• Drive service redesign, productivity improvement and operational transformation programmes.
• Develop and implement policies, SOPs and processes to improve patient access and operational performance.
• Lead performance reporting, data analysis and business intelligence activities to influence strategic decision-making.
• Work with digital teams to support the optimisation of EPIC and other digital solutions across the organisation.
• Manage senior operational teams, support workforce development and lead complex change programmes.
• Represent the organisation at regional and external forums, developing partnerships across the wider healthcare system.

Skills

Senior leadership

NHS experience

Healthcare operations

Budget management

Data analysis

EPIC/EPR familiarity

Tools

EPIC

EPR systems

Power BI

Job description

Senior Operational Manager

Band 8c NHS

Location: Harrow

Rate: £53.98/ hour via Umbrella

Duration: Until March 2027

An exciting opportunity has arisen for an experienced senior operational leader to join a leading NHS organisation as Senior Operational Manager for Elective Access & Performance.

This is a high-profile role responsible for driving elective performance, patient access improvement, operational efficiency, and digital transformation initiatives across a complex healthcare environment. Reporting directly to the Director of Operations, you will play a key role in delivering national performance standards whilst leading service improvement and innovation programmes.

Key Responsibilities

• Lead the Trust-wide elective access agenda, ensuring delivery of RTT, cancer, DM01 and other key performance targets


• Chair performance and access improvement meetings, holding clinical and operational teams accountable for delivery


• Drive service redesign, productivity improvement and operational transformation programmes


• Develop and implement policies, SOPs and processes to improve patient access and operational performance


• Lead performance reporting, data analysis and business intelligence activities to influence strategic decision-making


• Work collaboratively with digital teams to support the optimisation of EPIC and other digital solutions across the organisation


• Manage senior operational teams, support workforce development and lead complex change programmes


• Represent the organisation at regional and external forums, developing effective partnerships across the wider healthcare system

About You

We are looking for a highly motivated and influential operational leader who can demonstrate:

• Significant senior operational management experience within the NHS or similarly complex healthcare environment


• Extensive knowledge of elective care pathways, RTT standards and NHS performance frameworks


• Experience leading large-scale service improvement, transformation and change initiatives


• Strong leadership, communication and stakeholder management skills


• Experience managing large budgets and delivering Cost Improvement Programmes (CIPs)


• Strong analytical skills with the ability to interpret complex operational, financial and performance data


• Experience of working with EPIC, EPR systems and performance reporting tools such as Power BI would be advantageous