Senior Operational Excellence Specialist

G MASS; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading insurance firm in London is seeking a Senior Operational Excellence Specialist for a 6-month hybrid contract. The role involves diagnosing inefficiencies, designing solutions, and supporting continuous improvement initiatives across the business.

Qualifications

• Proven experience in operational excellence or transformation consulting.
• Experience in insurance or reinsurance.

Responsibilities

• Diagnose business processes and identify inefficiencies.
• Design technology-enabled solutions and support change adoption.
• Facilitate workshops to embed continuous improvement.

Skills

Operational Excellence

Problem Solving

Stakeholder Engagement

Communication

Tools

Power Platform

Power BI

Job description

Job Advert: Senior Operational Excellence Specialist (6-Month Contract)
Location: London (Hybrid Working)
Duration: 6-month initial contract, with strong potential for extension
Industry: Insurance

Are you passionate about operational improvement and driving meaningful change? We’re working with a leading London-based insurance firm seeking a Senior Operational Excellence Specialist to join their transformation team on an initial 6-month contract, with the expectation of extension. This hybrid role offers the opportunity to partner across the business to identify inefficiencies, deliver process improvements, and support a culture of continuous improvement.

Key Responsibilities

• Diagnose business processes and identify inefficiencies and pain points.
• Design and recommend practical, technology-enabled solutions using tools such as Power Platform and Power BI.
• Collaborate with developers and SMEs to shape and prioritise initiatives.
• Define, measure, and track the value of operational improvements (efficiency, effectiveness, customer impact).
• Support change adoption through clear communication, performance metrics, and stakeholder engagement.
• Apply operational excellence methodologies (e.g. Lean, value stream mapping) to ensure sustainable improvements.
• Facilitate workshops and coaching sessions to embed continuous improvement thinking.

• Proven experience in operational excellence, business improvement, or transformation consulting.
• Strong understanding of automation and data tools such as Power Platform and Power BI.
• Skilled in structured problem-solving, process mapping, and stakeholder engagement.
• Comfortable working autonomously, with excellent communication and influencing skills.
• Experience in insurance or reinsurance.

Initial 6 month contract with the expectation for extension.

£70k - £90k