Senior Onboarding Manager

Flagstone Group LTD; London; Hybrid; GBP 75,000 - 95,000; Full time

Job summary

A leading financial technology company is seeking a Head of Onboarding to lead a diverse team in delivering exceptional customer onboarding experiences. The role combines leadership with a strong focus on AML/KYC and operational excellence and offers benefits like hybrid working and substantial professional development support.

Benefits

Hybrid working - 1 day in office

Competitive bonus scheme

Flexible benefits budget

Mental wellbeing support

Learning and development budget

Private health care

Life insurance and Income Protection

Matched pension contributions

25 days holiday plus additional leave

Enhanced Parental Leave

Qualifications

• Proven track record of leading a team (15+) in Financial Services.
• Deep knowledge in AML/KYC, customer due diligence, and financial crime screening.
• Ability to balance regulatory and business requirements for a seamless customer journey.

Responsibilities

• Lead and inspire the onboarding team for a high-quality customer experience.
• Improve operational efficiency by streamlining processes.
• Ensure compliance with regulatory obligations.

Skills

Leadership

Client Centricity

Communication

Interpersonal Skills

Results-oriented Approach

Education

Advanced ICA Qualification in AML/KYC

Tools

Comply Advantage

Lexis Nexus

World-Check

GBG

Job description

Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work.

Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage.

A feel for our culture:

To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth.

That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it.

We may not change the world, but wecan change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three.

But enough about us. Let’s talk about you.

Does this sound like you?

You're an experienced Head of Onboarding, or a Senior Manager ready to take a step up, with strong leadership capability, a clear vision and an appetite for change. You live and breathe client centricity, and you know how to leverage people, technology and data to get optimal results.

What you’ll do:

• Lead and inspire the onboarding team, ensuring they consistently deliver a seamless, high-quality onboarding experience that surpasses customer expectations.
• Foster a high-performance culture by closely monitoring key performance indicators and driving accountability across the team.
• Continuously improve operational efficiency by identifying opportunities to streamline processes and implement best practices that enhance productivity and effectiveness.
• Ensure compliance with regulatory requirements by clearly communicating obligations and embedding a culture of adherence and understanding throughout the team.
• Deliver regular performance and operational reports to senior management, providing insights and recommendations for ongoing improvement.

What you’ll bring:

• A proven track record of leading a team (15+) within a Financial Services environment, with in-depth knowledge in AML/KYC - customer and enhanced due diligence, sanctions, PEP, Adverse media and Financial Crime related screening
• A client-first mindset, with a proven ability to balance regulatory and business requirements while delivering a seamless customer journey.
• Exposure to onboarding various client types (Individual, corporate, charities, trusts)
• Familiarity with background and identification screening tools such as Comply Advantage, Lexis Nexus, World-Check, GBG or similar
• Advanced ICA Qualification in AML/KYC or equivalent work experience
• Exceptional communication and interpersonal skills, enabling effective collaboration with both internal stakeholders and external partners.
• A results-oriented approach, coupled with the drive to inspire and motivate teams to achieve ambitious goals.
• A strong cultural ambassador with a commitment to fostering a culture of learning and development, who understands how to best leverage the skills and talents of your team.

How we reward you:

At Flagstone, the benefits extend beyond false gifts like “fruit and snacks”. Instead, we invest in your health, wealth, and professional development. Here’s a selection of our benefits:

• Hybrid working - Spend at least 1 day a week with your team in our collaborative London office
• Competitive bonus scheme - designed to reward and recognise high performance
• Flexible benefits budget - a pot to fund meaningful benefits for you, whether it's hormone or fertility testing, cancer screening, neuro-diversity coaching or something that matters for you.
• A range of salary sacrifice options to help you make tax efficient savings on electric cars, nursery schemes, home and tech goods.
• Around the World scheme - 3 months work from anywhere scheme
• Mental wellbeing support – Access therapy and mental health sessions through Spill
• Learning and development – £1,000 personal development budget to help you grow in your role.
• Private health care - Enjoy all the benefits AXA has to offer, including reduced gym memberships and medical history disregarded
• Medical cash plan - To help you with the costs of dental and optical expenses
• Life insurance and Income Protection- four times your annual salary for peace of mind
• Matched pension contributions up to 5%
• 25 days holiday - plus bank holidays, well-being days and volunteering days
• Enhanced Parental Leave – enhanced maternity, paternity and adoption pay.

All are welcome.

At Flagstone, we’re assembling a diverse team that defies our industry’s norms. Think this role could suit you? We encourage you to apply, no matter your background.

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