Product Manager, Onboarding

Paysafe; London; Hybrid; GBP 55,000 - 85,000; Full time

Job summary

A leading payments platform is looking for a Product Manager for Onboarding to champion the onboarding process of their wallet product. This role involves strategic oversight and collaboration across multiple departments, ensuring regulatory compliance and enhancing user experience. Successful candidates will possess a solid background in product management within fintech or digital wallets, coupled with a data-driven approach to decision making.

Benefits

Flexible working hours

Option to buy or sell holiday

Social events on the rooftop terrace

Free breakfast and fresh snacks

Enhanced paid family policies

Private health and dental insurance

Paid charity days

Apple and LG product discounts

Qualifications

• 3+ years in product management, ideally in fintech or payments.
• Understanding of consumer onboarding, KYC/AML, fraud prevention.
• Experience with software development processes, APIs, and SDKs.

Responsibilities

• Own the end-to-end onboarding flow, balancing compliance and user experience.
• Collaborate with engineering and business teams to develop onboarding solutions.
• Drive execution at tactical levels, ensuring efficient product delivery.

Skills

Stakeholder Management

Data-Driven Decision Making

Adaptability

Problem-Solving

Job description

Join to apply for the Product Manager, Onboarding role at Paysafe

Join to apply for the Product Manager, Onboarding role at Paysafe

Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

It starts here. Have a global impact on the world of payments.

We are seeking a strategic and technically adept Product Manager to join the onboarding capability of our white label wallet product. You will own the end-to-end onboarding flow, defining a clear execution roadmap while balancing compliance, fraud prevention, user experience, and business growth.

As a subject matter expert, you will shape the future of onboarding experiences, ensuring they are frictionless, scalable, and regulatory-compliant. You will collaborate with engineering, compliance, UX, and business teams, working at the intersection of technology, strategy, and execution.

This role requires strategic thinking, strong stakeholder management, technical expertise, and execution oversight.

What Paysafe stands for:

• Being open and honest.
• Keeping focused.
• Operating with Courage.
• Pioneering the future.
  
  

Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing. If you want to find out more about life at Paysafe, check out our careers page here .

How we work:

We follow a hybrid working model, spending an average of three days per week at our office location. The office is located in Gresham Street next to St Paul’s cathedral with easy access and transport links via St Paul’s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House.

The impact you will have:

• Maintain an understanding of market trends, customer needs, and competitor strategies to inform product decisions.
• Act as a bridge between high-level strategy and execution, ensuring alignment across a cross-functional team.
• Collaborate with engineering and architecture teams to define scalable onboarding solutions
• Work closely with compliance, legal, and risk teams to navigate evolving KYC/AML regulations.
• Drive execution at tactical levels, ensuring efficient delivery of product initiatives.
• Define and communicate clear product requirements
• Ensure localisation and market-specific customisation for onboarding experiences across multiple regions.
• Implement A/B testing, user research, and analytics-driven insights to drive continuous improvements.
• Identify gaps in the onboarding journey and drive continuous improvement
  
  

What we’re looking for:

• Experience: 3+ years in product management, ideally within fintech, payments, or digital wallets.
• Domain Expertise: Understanding of consumer onboarding, KYC/AML, fraud prevention, and identity verification in regulated industries.
• Technical Acumen: Experience working with software development processes, APIs, SDKs, and system architecture to drive product decisions effectively.
• Execution & Collaboration: Proven track record of working with engineering, UX, support teams to launch and optimize onboarding flows.
• Stakeholder Management: Strong ability to align diverse stakeholders, communicate trade-offs, and influence key business partners.
• Data-Driven Decision Making: Comfortable using data analytics, A/B testing, and customer insights to inform product strategy.
• Adaptability & Problem-Solving: Comfortable working in fast-paced environments, balancing multiple priorities.
  
  

Nice to Have

• Experience with white-label platforms or B2B2X fintech products.
  
  

Why Join Us?

• High-Impact Role: Be part of new product initiatives that that directly affects business growth.
• Innovation & Scalability: Build onboarding solutions that are automated, scalable, and customer-centric.
• Leadership Growth: Opportunity to expand your scope, mentor teams, and step into leadership roles.
  
  

A snippet of what you’ll get in return:

• Make your day work for you with our flexible working hours.
• You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
• Enjoy social events on our roof top terrace with views onto St Pauls Cathedral.
• Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
• Start your day with a free breakfast, fresh fruit and snacks.
• Take a breather in our dedicated wellbeing room.
• Spend time with those important to you with our enhanced paid family policies.
• Test our products Skrill and Neteller. Upon joining we will award you £50 into each wallet.
• Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country.
• Need a new Laptop or TV? We offer support purchasing Apple and LG products via Stormfront technology.
• Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
• Give back to the community with four paid charity days.
• Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
• Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.
  
  

What to expect next:

• Phone screen with Recruitment.
• Video interview with the Hiring Manager.
• In-person interview
• Final HR interview with Recruitment.
  
  

If you’re successful joining the team, you’ll be meeting our CEO in person during our new joiners breakfast in London – a great opportunity to network with your peers.

Equal Employment Opportunity

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development, Information Technology, and Product Management

• Industries

  Technology, Information and Internet, IT Services and IT Consulting, and Financial Services

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