Senior On‑Site Digital IT Support Lead

Hollybank Trust; Battyeford; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Enhanced pension scheme

Life insurance style benefit

Enhanced maternity/paternity/adoption–

Enhanced pay rates for overtime and BH

Job summary

Hollybank Trust is seeking a Digital Support Specialist to join the IT Team in Mirfield. The role focuses on delivering high-quality first-line IT support, owning complex issues when required, and mentoring junior staff to improve service delivery.

The position offers a permanent, full-time role with opportunities to contribute to IT projects, governance and security, and continuous service improvements in a supportive environment.

Qualifications

• Relevant Level 3 IT/Digital qualification or equivalent practical experience.

Responsibilities

• End User Support and incident resolution across supported systems and devices.
• Take ownership of more complex or high-impact issues.
• Provide guidance and mentoring to Digital Support Analysts and contribute to service improvements.
• Support digital projects, system changes and governance & security activities.

Education

Relevant Level 3 IT/Digital qualification or equivalent practical experience

Job description

Hollybank Trust is seeking a Digital Support Specialist to join the IT Team in Mirfield. The role focuses on delivering high-quality first-line IT support, owning complex issues when required, and mentoring junior staff to improve service delivery.

The position offers a permanent, full-time role with opportunities to contribute to IT projects, governance and security, and continuous service improvements in a supportive environment.