Senior Office and Facilities Manager

Boku; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Office and Facilities Manager to lead their London office team. In this pivotal role, you will ensure that the office environment is safe, efficient, and conducive to productivity. You will oversee the management of office supplies, facilities budget, and compliance with health and safety regulations. This role requires excellent leadership skills and the ability to adapt to a fast-paced environment. Join a diverse and innovative company that values your contributions and offers opportunities for growth and development.

Qualifications

• Substantial experience in Office and Facilities Management.
• Proven leadership and management skills of a team.
• A sound understanding of Health & Safety legislation.

Responsibilities

• Lead the Office management and Facilities team ensuring excellent service.
• Manage the budget and ensure compliance with Health & Safety legislation.
• Oversee external contractors and property maintenance.

Skills

Office Management

Facilities Management

Leadership

Communication

Problem Solving

Health & Safety Legislation

Budget Management

Event Management

Education

IOSH or NEBOSH certificate

Relevant office/business management degree

Tools

MS Office

Job description

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace.

To ensure that our office management and facilities across the globe enables everyone at Boku to do their best. The environment, health and safety, facilities and security are the focus of this role.

Key Responsibilities

Team and London Office

Lead the Office management and Facilities team (4 Office Managers) providing line management support, guidance and regular constructive feedback to ensure the teams continued development within their role.

Ensure the team is always responsive to the changing needs and priorities of the business

Ensure the team always provide an excellent service, working in a collaborative, effective and efficient way

Lead and inspire your team, ensuring their goals are aligned with the overall company goal

Assign and ensure the completion of tasks to a high standard

Ensure all invoices for third parties and contractors which are submitted by the team are paid on time

Ensure all First Aid training for Office Managers is completed and renewed without lapse and regularly communicated across the business

Ensure all Fire Marshall training for Office Managers is completed and renewed without lapse and regularly communicated across the business.

Carry out regular meeting room checks to ensure all equipment is working

Organise the London Weekly lunches

Facilitate hotel bookings and expenses for Board Members, co-ordinating with the Executive Assistant

Property

Responsible for the smooth and safe running of our main offices around the globe, providing a happy and healthy workplace

Own the administration and facilities budget, ensuring commercial thinking in all that you do. Proactively report any potential budget variances and significant costs to the Head of HR

Manage the budget optimally, ensuring the company is getting value for money at all times while also adhering to all our food welfare and standards policy

Take the lead on environmental issues, ensuring our impact on our surroundings is minimal,ensuring the environment at all Boku offices around the globe provide an innovative, productive and healthy workplace so that everyone can achieve their best

Responsible for the office-related wellbeing of all staff and visitors to the Sites, ensuring any issues or hazards are dealt with as quickly as possible in the safest way

Liaise with the landlord managing agent on any issues affecting the officer and our staff, ensuring any disruption is managed and communicated out

Responsible for any relocation activities and effective project management of these

Facilities

Act as a commercial partner by managing contracts and all office procurement (inclusive of office supplies, consumables, catering and team lunches)

Ensure the office is secure and that our teams are safe, whilst managing any out of hours entry as part of the management of the company security policy

Support requests from all teams, which in nature can be varied and with quick turnaround

Ensure that the company is compliant with Health & Safety legislation working with external partners, updating and implementing processes to maximise safety in the office

Ensure the company has an up-to-date Health & Safety policy and a Disaster Recovery Plan, at all times

Responsible for the procurement of hard services (related to the physical part of the building) and soft services (services directly used by the building and people within), implementing contracts within the office to ensure a safe, secure and smooth running office

Work closely with the IT department to ensure clarity of responsibility and efficient provision of services

Send clear, helpful and informative communications to all team members on any day- to-day issues and/or updated impacting the offices that they should be aware of

Oversee external contractors and property maintenance, ensure any way work completed by contractors is to the standard expected at Boku

Ensure that all communication with all staff around day-to-day issues is clear and helpful

HR

Supporting the HR Team as requested, with employee and contractor onboarding, administration, events and travel arrangements

Ensure that all onboarding covers health, safety and office management procedures (room/desk bookings; lunches etc)

Manage the DEI assessments to ensure that all accommodations are assessed and managed accordingly

Completion of risk assessments (pregnancy, disability, health etc) Events

Work with the HR Team on all events, providing resources when needed and ensuring our offices are always ready and looking their best for guests

Events

• Work with the HR Team on all events, providing resources when needed and ensuring our offices are always ready and looking their best for guests.

Key Skills and Competencies

Substantial experience in Office and Facilities Management

Excellent communication and collaboration skills

Proven leadership and management skills of a team

Attention to detail and problem solving skills

Proficient in MS Office (MS excel and MS Outlook)

A sound understanding of Health & Safety legislation and policy

Experience of event and project management

The ability to set and keep to budgets

The capacity to deal with a fast-moving environment

Experience of working across international geographies

Experience of implementing change for improved service/experience or commercial effectiveness

Qualifications

IOSH or NEBOSH certificate

Relevant office/business management degree or demonstrable equivalent experience

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