Senior Nurse - Clinical Hub

NHS; Blackburn; On-site; GBP 45,000; Full time

Job summary

An exciting opportunity for a Senior Registered Nurse to lead a dedicated team within the Clinical Navigation Hub at East Lancashire Medical Services Ltd. The role focuses on complex clinical telephone triage, patient assessment, and avoiding unnecessary hospital admissions, contributing to high-quality care in the community.

Qualifications

• Minimum 5 years post registration.
• Significant post-registration experience, including at Band 6 Level.
• Experience in leading or managing a team.

Responsibilities

• Provide clinical navigation advice to clinicians.
• Manage and lead the clinical team effectively.
• Make autonomous decisions in complex clinical cases.

Skills

Clinical assessment

Leadership

Communication

Decision-making

Team management

Patient focused

Education

RGN

Leadership or management qualification

Prescribing qualification

Tools

Adastra

Pathways

Odyssey

Job description

Job summary

An exciting opportunity has arisen for an enthusiastic and highly motivated Senior Registered Nurse to lead and manage an established team within the Clinical Navigation Hub at East Lancashire Medical Services Ltd. East Lancashire Medical Services Ltd is friendly, motivated and committed to providing high quality services to the population of East Lancashire.

The candidate should demonstrate strong communication/negotiating skills to carry out complex clinical telephone triage in a sensitive manner providing assessment, advice and information and be able to work closely with stake holders utilizing professional judgement and referring to other agencies/ services where appropriate.

Main duties of the job

The primary responsibility of the successful candiadate wil be to prioritise incoming calls and direct patients or health professiona;ls to the most appropriate service trying to avoid hospital admission.

About us

East Lancashire Medical Services (ELMS) is a Social Enterprise organisation delivering Urgent Primary Care Services 365 days a year to a population of over 500,000. TheClinical Navigation Hub is a small specialist service comprising of a team leader and three other colleagues .

Details Date posted

06 June 2025

Pay scheme

Other

Salary

£45,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0370-25-0001

Job locations

St Ives House

Accrington Road

Blackburn

Lancashire

BB1 2EG

Job description Job responsibilities

Job Role

Clinical

To provide clinical navigation, and advice to appropriate clinicians

To reassure the rapid and effective transmission of patient data between all relevant parties

To deal effectively with safeguarding issues if they arise in line with policy.

Promote evidence-based practice

Establish and maintain strong collaborative arrangements with other health care professionals

Participate in admission avoidance activities

Prescribe medication patients using EPS

Provide advice to professionals about alternatives to hospital care, including primary and intermediate health and social care (including voluntary) services

Provide brokerage role discussing capacity with services and liaising with services to free up capacity dependent on wider pressures in the system as part of escalation plans so as to avoid unwarranted admissions.

Make safe, autonomous triage decisions without reliance on digital or algorithm based tools.

Managerial

To assist the clinical lead nurse to train, mentor and coach the clinical team where relevant.

To participate in the appraisal process for themselves, and facilitate for their team

To diffuse challenging behaviour, ensuring that the situation is managed in a sensitive way.

To inspire others and encourage them to seek advice and solutions to problems.

To challenge others to take an active part in developing knowledge, ideas and work practice

To challenge tradition and take risks accepting joint responsibility for any arising problems and tensions and using these to inform future practice.

Manage the teams rota

Communications

To communicate with a wide range of people to explore complex health issues and to make treatment pathway decisions

To effectively communicate complex and sensitive information.

To agree the arrangements for communication with the patient/family/carer, and to document these in accordance with policy and the patients right to confidentiality

To ensure data collection systems are effective and report an problems to the IT team.

Partnership workingand service development

To work in an integrated and seamless way with other colleagues and disciplines within the Primary Urgent Care Services.

To adhere to policies and procedures relating to own workplace to contribute to service development

To implement and propose changes to policies/practices in own area

To input into the effectiveness of any changes and how these have improved services

To ensure collaborative working relationships with acute and primary care agencies are effective

Training and Development

To facilitate and participate in an open, reflective and learning environment.

To understand the role and scope, identify own development needs and take responsibility for their continuing professional development and performance whilst maintaining a personal development plan

To make effective use of appropriate learning opportunities for themselves and others and apply learning to practice

To undertake annual mandatory training updates and other relevant courses in line with local policies

To act as a role model and train and support professional development of other staff

Engage in and comply with the requirements for nurse revalidation

Professional

Exercise individual responsibilities and accountability for own practice, in accordance with clinical governance and professional guidance from NMC.

Keep up to date with current initiatives which enhance the role

Quality

Participate actively in audit programmes of practice and service improvement

To work together with the complaints team to address user complaints.

Organisational Responsibilities

To ensure efficient and effective use of material resources/supplies within the centre

To identify any problems with resource use/availability and make recommendations for corrective action

To maintain accurate records of resource use

Job description Job responsibilities

Job Role

Clinical

To provide clinical navigation, and advice to appropriate clinicians

To reassure the rapid and effective transmission of patient data between all relevant parties

To deal effectively with safeguarding issues if they arise in line with policy.

Promote evidence-based practice

Establish and maintain strong collaborative arrangements with other health care professionals

Participate in admission avoidance activities

Prescribe medication patients using EPS

Provide advice to professionals about alternatives to hospital care, including primary and intermediate health and social care (including voluntary) services

Provide brokerage role discussing capacity with services and liaising with services to free up capacity dependent on wider pressures in the system as part of escalation plans so as to avoid unwarranted admissions.

Make safe, autonomous triage decisions without reliance on digital or algorithm based tools.

Managerial

To assist the clinical lead nurse to train, mentor and coach the clinical team where relevant.

To participate in the appraisal process for themselves, and facilitate for their team

To diffuse challenging behaviour, ensuring that the situation is managed in a sensitive way.

To inspire others and encourage them to seek advice and solutions to problems.

To challenge others to take an active part in developing knowledge, ideas and work practice

To challenge tradition and take risks accepting joint responsibility for any arising problems and tensions and using these to inform future practice.

Manage the teams rota

Communications

To communicate with a wide range of people to explore complex health issues and to make treatment pathway decisions

To effectively communicate complex and sensitive information.

To agree the arrangements for communication with the patient/family/carer, and to document these in accordance with policy and the patients right to confidentiality

To ensure data collection systems are effective and report an problems to the IT team.

Partnership workingand service development

To work in an integrated and seamless way with other colleagues and disciplines within the Primary Urgent Care Services.

To adhere to policies and procedures relating to own workplace to contribute to service development

To implement and propose changes to policies/practices in own area

To input into the effectiveness of any changes and how these have improved services

To ensure collaborative working relationships with acute and primary care agencies are effective

Training and Development

To facilitate and participate in an open, reflective and learning environment.

To understand the role and scope, identify own development needs and take responsibility for their continuing professional development and performance whilst maintaining a personal development plan

To make effective use of appropriate learning opportunities for themselves and others and apply learning to practice

To undertake annual mandatory training updates and other relevant courses in line with local policies

To act as a role model and train and support professional development of other staff

Engage in and comply with the requirements for nurse revalidation

Professional

Exercise individual responsibilities and accountability for own practice, in accordance with clinical governance and professional guidance from NMC.

Keep up to date with current initiatives which enhance the role

Quality

Participate actively in audit programmes of practice and service improvement

To work together with the complaints team to address user complaints.

Organisational Responsibilities

To ensure efficient and effective use of material resources/supplies within the centre

To identify any problems with resource use/availability and make recommendations for corrective action

To maintain accurate records of resource use

Person Specification Skills Essential

• Excellent clinical assessment and decision-making skills
• Proficient computer skills
• Effective leadership and people management abilities
• Evidence of professional profile
• Ability to teach, supervise and mentor junior staff
• Evidence of previous multi-professional working
• Good written and verbal communication skills
• Is able to meet the needs of the service flexibly

Qualifications Essential

• RGN
• Current First Level registration
• Evidence of continuing professional development (CPD)
• Leadership or management qualification
• Prescribing qualification

Personal Attributes Essential

• Professional, compassionate, and patient focused
• Motivated and proactive in developing self and others
• Adaptable and able to work under pressure
• Determination and enthusiasm
• Good organizational skills
• Good 'people' skills and an outgoing, friendly personality
• Patience and the ability to motivate and inspire people
• Tact and discretion

Knowledge and skills Essential

• Awareness of Equality & Valuing Diversity Principles
• Understanding of Confidentiality & Data Protection Act
• Use of Adastra, Pathways, Odyssey or similar systems

Experience Essential

• Minimum 5 years post registration
• Significant post-registration experience, including at Band 6 Level
• Experience in leading or managing a team
• Evidence of working independently
• Extensive clinical experience in telephone or virtual triage, demonstrating confident autonomous decision making without reliance on structural triage software
• Excellent interpersonal and communication skills.
• Demonstrates ability to engage patients and the public in the development of the service
• Demonstrates ability to work as part of a team
• Has a working knowledge of adult and children safeguarding

Person Specification Skills Essential

• Excellent clinical assessment and decision-making skills
• Proficient computer skills
• Effective leadership and people management abilities
• Evidence of professional profile
• Ability to teach, supervise and mentor junior staff
• Evidence of previous multi-professional working
• Good written and verbal communication skills
• Is able to meet the needs of the service flexibly

Qualifications Essential

• RGN
• Current First Level registration
• Evidence of continuing professional development (CPD)
• Leadership or management qualification
• Prescribing qualification

Personal Attributes Essential

• Professional, compassionate, and patient focused
• Motivated and proactive in developing self and others
• Adaptable and able to work under pressure
• Determination and enthusiasm
• Good organizational skills
• Good 'people' skills and an outgoing, friendly personality
• Patience and the ability to motivate and inspire people
• Tact and discretion

Knowledge and skills Essential

• Awareness of Equality & Valuing Diversity Principles
• Understanding of Confidentiality & Data Protection Act
• Use of Adastra, Pathways, Odyssey or similar systems

Experience Essential

• Minimum 5 years post registration
• Significant post-registration experience, including at Band 6 Level
• Experience in leading or managing a team
• Evidence of working independently
• Extensive clinical experience in telephone or virtual triage, demonstrating confident autonomous decision making without reliance on structural triage software
• Excellent interpersonal and communication skills.
• Demonstrates ability to engage patients and the public in the development of the service
• Demonstrates ability to work as part of a team
• Has a working knowledge of adult and children safeguarding

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details Employer name

East Lancashire Medical Services Ltd

Address

St Ives House

Accrington Road

Blackburn

Lancashire

BB1 2EG

Employer's website

https://www.elms-nfp.co.uk (Opens in a new tab)

Employer details Employer name

East Lancashire Medical Services Ltd

Address

St Ives House

Accrington Road

Blackburn

Lancashire

BB1 2EG

Employer's website

https://www.elms-nfp.co.uk (Opens in a new tab)