NOC Manager

Gamma; Manchester; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

25 days annual leave + birthday

Subsidised private medical insurance

5.1% matched pension contributions

Enhanced parental leave

Life assurance and income protection

Share save and incentive plans

Electric vehicle and cycle scheme

Employee discounts

Volunteer day

Job summary

Gamma is seeking a NOC Engineering Manager to oversee day-to-day operations, maintenance, and optimization of our Voice & IP Platform/Network infrastructure. You will report to the Head of Product & Voice Ops and lead a team of Duty Managers and Lead Platform Engineers.

This hybrid role is based in Manchester, requiring 3 days onsite. You will drive incident response, performance tuning, and automation initiatives to ensure platform stability and scalability for our UK operations.

Qualifications

• Experience leading a team responsible for large-scale telco/IP networks.
• Experience planning, preparing and implementing configuration changes across Core Network Infrastructure components (SBCs, Juniper Routers, Telco-grade PBX systems).
• Familiar with modern DevOps practices and tooling.
• Developed and implemented training and development plans for teams and individuals.

Responsibilities

• Oversee the overall health, performance, and availability of Core Platform/Network infrastructure.
• Lead incident response and resolution, minimising downtime and impact on users.
• Continuously monitor and optimise platform performance through performance tuning and capacity adjustments.
• Identify opportunities to automate routine tasks and processes to improve efficiency and reduce errors.
• Manage and develop a high-performing team of Duty Managers & Lead Platform Engineers.
• Develop personal and team growth strategies for the NOC Engineering team.
• Oversee the integration of operational support functions into the broader NOC Engineering team.
• Work closely with development, engineering, and other teams to ensure platform alignment with business goals.
• Identify and implement strategies to improve service quality by enhancing current maintenance and troubleshooting processes.

Skills

Team leadership

Telco/IP networks

SBCs/Juniper Routers configurations

DevOps practices

Training & development planning

Incident management

Self-starter & proactive

Cross-functional collaboration

Job description

A Bit About Us

At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.

Our people are at the heart of everything we do. When you join us, you’ll be part of a collaborative, forward‑thinking team that’s transforming how businesses connect and communicate globally.

We’re growing fast, but we never lose sight of what matters: our people. Whether you're looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.

What is the role responsible for?

This is a critical role that will oversee the day‑to‑day operations, maintenance, and optimization of our critical Voice & IP Platform/Network infrastructure.

This role is pivotal in ensuring the platform's stability, performance, and scalability to support our business objectives.

You will be reporting into the Head of Product & Voice Ops.

What will you be doing day‑to‑day?

• Oversee the overall health, performance, and availability of our Core Platform/Network infrastructure.
• Lead incident response and resolution, minimising downtime and impact on users.
• Continuously monitor and optimise platform performance through performance tuning and capacity adjustments.
• Identify opportunities to automate routine tasks and processes to improve efficiency and reduce errors.
• Manage and develop a high‑performing team of Duty Managers & Lead Platform Engineers.
• Develop personal and team growth strategies for the NOC Engineering team.
• Oversee the integration of operational support functions into the broader NOC Engineering team.
• Work closely with development, engineering, and other teams to ensure platform alignment with business goals.
• Identify and implement strategies to improve service quality by enhancing current maintenance and troubleshooting processes.
• Possess excellent interpersonal, written, oral, and analytical skills.
• Be an excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.

What you’ll bring

You don’t need experience in everything listed—but we’re especially keen to hear from people with some of the following skills:

• Previous experience managing a team that is responsible for managing & operating large‑scale telco/IP networks.
• Previous experience with being responsible for the planning, preparation and implementation of performing configuration changes across various components of Core Network Infrastructure (i.e. SBCs, Juniper Routers, Telco‑grade PBX systems, etc.).
• Experience with modern DevOps practices and tooling.
• Developed and implemented training and development plans for teams and individuals.
• Ability to work under pressure and in a fast‑moving and changeable environment.
• Must be a self‑starter, proactive, highly organised, and capable of working well with individuals at all levels in the organisation.

What do we offer you?

• 25 days annual leave + birthday.
• Subsidised private medical insurance.
• 5.1% matched pension contributions.
• Enhanced parental leave.
• Life assurance and income protection.
• Share save and incentive plans.
• Electric vehicle and cycle scheme.
• Employee discounts.
• Volunteer day.

A few things to note

• We require all candidates to be eligible to work in the UK and pass a basic DBS check.
• This role is hybrid 3‑days onsite from our Manchester office.
• If you don’t meet every requirement but feel you could thrive in this role, we would still encourage you to apply.

Equal‑Opportunity Statement

Gamma is an equal‑opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves. We welcome applicants from all backgrounds, especially those under‑represented in our industry. As a family‑friendly employer, we foster a culture of trust, autonomy, and flexibility to support your work‑life balance and help you thrive at Gamma.