Senior NHS Service Operations Lead (Remote GP Delivery)

Asterix Health; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Equity

28 days holiday

Central London office (Shoreditch)

Full equipment provided

Private health and dental insurance

Team events and offsites

Job summary

Asterix Health in London seeks a Head of Medical Operations to design and scale service delivery from contract signature to renewal as we grow from 450,000+ patients to millions. You will own the operating model, SOPs and headcount planning, and coach the Medical Operations team to deliver a best-in-class remote GP service.

You will report to the Co-founders and collaborate with the CEO, Medical Director and Delivery leads to optimise GP supply, governance and patient outcomes across the UK.

Qualifications

• 7+ years in a senior NHS primary care operations or service delivery role.
• Launched a new NHS service or contract, held it to target and reported to practices, PCNs or ICBs.
• Led a CQC inspection.
• Managed and developed a team, including clinical staff.

Responsibilities

• Own operating model across the patient journey from pilot to ongoing delivery and retention.
• Create and maintain SOPs, monthly reporting, headcount planning and feedback loops.
• Line manage the Medical Operations team and enable practice relationships.
• Drive continuous improvement using practice feedback across all accounts.

Skills

NHS operations senior level

Contract launching and renewal

Governance and KPIs

Team leadership and coaching

Commercial understanding of service

Knowledge of NHS terms and structures

Ability to work with ambiguity

Tools

EMIS

SystmOne

Docman

Job description

Asterix Health in London seeks a Head of Medical Operations to design and scale service delivery from contract signature to renewal as we grow from 450,000+ patients to millions. You will own the operating model, SOPs and headcount planning, and coach the Medical Operations team to deliver a best-in-class remote GP service.

You will report to the Co-founders and collaborate with the CEO, Medical Director and Delivery leads to optimise GP supply, governance and patient outcomes across the UK.