Senior NHS Rostering & SaaS Implementation Lead

Patchwork Health; Greater London; Hybrid; GBP 55,000 - 60,000; Full time

Benefits offered by this job

Hybrid work

Cycle scheme

Tech loan scheme

Employee Assistance Programme (Health)

Personal Learning & Development Budget

Flexible income options via Stream

Dog friendly London Hub

London hub with refreshments & games

UK co-working space access

Job summary

Patchwork Health in London is seeking a Senior Implementation Manager to lead complex NHS rostering and workforce-management software implementations. You will own enterprise projects, manage senior client stakeholders, and mentor teammates while evolving delivery practices across Patchwork's product suite.

You'll work autonomously in a fast-paced scale-up, balancing commercial and delivery priorities, and ensuring successful project outcomes across multiple complex initiatives in a hybrid

Qualifications

• Significant experience leading enterprise software implementation projects within SaaS environments.
• Demonstrable experience delivering NHS rostering or workforce management implementations.
• Exceptional stakeholder management skills, with experience building trusted relationships and influencing senior customer stakeholders.
• Experience mentoring, coaching or supporting more junior colleagues and helping raise delivery standards across a team.
• Outstanding record of developing and maintaining all project documentation and collateral (e.g. project plans / PID / approach documents / timelines etc.).
• Strong understanding of project governance, risk management, dependency management and implementation best practice.
• Demonstrable experience managing multiple complex projects simultaneously.
• Excellent communication skills both written and verbal with the ability to present to a wide group including to senior stakeholders.

Responsibilities

• Lead the successful delivery of complex, enterprise-scale implementation projects, ensuring delivery to scope, budget and timeline whilst driving exceptional customer outcomes.
• Working across the Implementation Team, with the ability to influence without authority to ensure team members understand their responsibilities relating to the project and to drive successful project outcomes as the overarching project manager.
• Act as a senior subject matter expert within the Implementation Team, coaching colleagues, sharing best practice and helping to continuously improve delivery standards, processes and documentation.
• Maintaining a high standard of project documentation and artefacts both internally and externally, utilising templates and frameworks and inputting into improvements if applicable.
• Lead complex customer workshops, create high-quality proposals and deliver compelling product demonstrations throughout the implementation lifecycle.

Skills

Enterprise software

Stakeholder management

Project leadership

NHS rostering

Tools

Project management tools

Job description

Patchwork Health in London is seeking a Senior Implementation Manager to lead complex NHS rostering and workforce-management software implementations. You will own enterprise projects, manage senior client stakeholders, and mentor teammates while evolving delivery practices across Patchwork's product suite.

You'll work autonomously in a fast-paced scale-up, balancing commercial and delivery priorities, and ensuring successful project outcomes across multiple complex initiatives in a hybrid