Senior Network Support Engineer - Remote

F5 Networks, Inc.

Addlestone

Hybrid

GBP 42,000 - 54,000

Full time

9 days ago

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Job summary

F5 Networks, Inc. seeks a Network Support Engineer II to deliver remote technical assistance on F5 solutions. You will handle cases of standard complexity, document investigation steps, and communicate findings to customers.

You will collaborate with Senior NSEs and mentors to progress resolutions and contribute to Knowledge Base materials. Responsibilities include diagnosing, planning, and sharing status updates, while expanding your product portfolio and maintaining strong customer

Qualifications

2–4 years experience in a professional technical support role or equivalent experience.
Academic Degree (Bachelors BA/BS, Honors, Graduate Certificate or equivalent) not essential or equivalent work experience.
Certification to 201 level certification is expected at NSE II in a core module area of expertise.

Responsibilities

Demonstrates excellent judgement to select the best methods and techniques to provide technical support to troubleshoot and resolve hardware and software issues on F5 product and technologies based on data analysis.
Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures.
Participate in on-going training with F5 products and related technologies.
Maintains high schedule adherence (work hours and phone adherence).
Effectively manages case escalations to (Engineering Services) while maintaining customer communication.
Create and reference F5 solution content and/or Knowledge Base materials to fulfill KCS principles.
Be a positive role model for the NSE community in terms of pursuit of technical capability, customer engagement, productivity, and team engagement/function.