Senior Network Support Engineer

F5

Addlestone

On-site

GBP 42,000 - 62,000

Full time

5 days ago

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Job summary

F5 is seeking a Network Support Engineer II to provide remote technical assistance on F5 solutions to enterprise customers. You will handle multiple cases of standard complexity and high urgency, document investigation steps, and clearly communicate findings to customers.

You will participate in ongoing training, contribute to knowledge base content, and work with Senior NSEs and mentors as needed, while maintaining strong customer relationships and a proactive, result-oriented mindset.

Qualifications

2-4 years in a technical support role or equivalent experience.
Academic degree not essential or equivalent work experience.
Certification to 201 level in core module area is expected at NSE II.

Responsibilities

Provide technical support to troubleshoot and resolve hardware and software issues on F5 products and technologies.
Communicate status, plan-of-action, and resolution in line with ISO procedures.
Participate in ongoing training on F5 products and related technologies.
Maintain high schedule adherence and effective case escalations to Engineering Services.
Create and reference F5 solution content and Knowledge Base materials.
Be a positive role model for the NSE community regarding technical capability and customer engagement.