Senior National Account Manager

Matthew Algie; Glasgow; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Bonus

Company vehicle

Pension

Staff discounts

Medical cashback

Cycle to work

Buy/sell holidays

Long service awards

Job summary

Matthew Algie is looking for a Senior National Account Manager to join our Contract Catering team on a full-time, permanent basis. The role is field-based across the UK, with travel to client sites and our Glasgow Head Office as needed.

You will develop joint business plans to grow sales, margin and new group business, building relationships with procurement and head office staff. The successful candidate will lead strategic account development, manage budgets, negotiate terms, and deliver

Qualifications

• Must have full UK driving licence.
• Proven experience in Contract Catering or similar.
• Track record of winning new group business and hitting sales targets.

Responsibilities

• Attain new business by securing new group accounts and expanding existing ones.
• Own and grow the Contract Catering sector within Matthew Algie.
• Lead and develop NAMs to support sector growth.
• Create Joint Business Plans with volume, revenue, promotions and pricing objectives.
• Present regular business reviews to customers and drive category growth initiatives.
• Monitor sales data and adapt actions to maximise turnover and margins.
• Support regional team in developing accounts and expanding the customer base.

Skills

IT skills (Word, PowerPoint, Excel)

Negotiation

Interpersonal skills

Highly organised

Attention to detail

Cross-functional collaboration

Education

Full UK driving licence

Job description

We’re born and bred in Glasgow. Our business was founded on the Clyde back in 1864, and we’re still here today. We are proud to roast exceptional coffee for thousands of cafés and hospitality businesses across the UK & Ireland. Our workforce has grown to over 300 to support our expanding customer base, product range and service offering. We count some of the industry’s leading talents among our staff, from green coffee buyers and roasting technicians, to barista trainers and field engineers.

Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!

Position: Senior National Account Manager

Location: Field-based –Covering the whole of the UK

Job Type: Full time, Permanent

Salary: £50-60,000.00 DOE + Bonus and Company vehicle

Benefits: 8 days annual leave increasing with length of service, plus 4 public holidays, medical cashback scheme, perks, long service awards, private pension, staff discounts, cycle to work scheme, buy and sell holidays scheme and more!

Job Purpose:

An exciting opportunity has arisen for a Senior National Account Manager to join our Contract Catering team in on a full time, permanent basis. In your new role, you will develop and execute joint business plans to strategically grow each customer account, focusing on maximising sales, margin, and new group business. Building strong relationships at Procurement and Head Office levels is key to positioning Matthew Algie as the preferred hot beverage partner. The role involves creating Strategic Account Development Plans to drive growth, strengthen relationships across all levels, and deliver the annual budget in line with company objectives.

Job Scope:

The SNAM is responsible for the securing of New Business Groups and also delivering annual budgeted turnover and margin objectives as provided by the Business Unit Director and agreed by the Matthew Algie Board for their customer base.

This role is field based and requires frequent travel to customer and internal meetings. Travel to Glasgow Head Office is also necessary as events and meetings dictate.

Key Responsibilities:

• Attain new business through the securing of new group accounts and also through the growth of current accounts by adding new sites to existing groups.
• Take ownership of the Contract Catering sector within Matthew Algie – retain, develop and grow the account base.
• Manage assigned team members such as sector specific NAM to support sector growth.
• Develop, construct and gain agreement for Joint Business Plans including volume, revenue, promotions, pricing, service and account contact objectives and deliver agreed sales growth targets for assigned customer accounts in line with the company’s objectives to achieve budget.
• Develop and maintain effective working relationships with all key personnel within assigned customer account and network efficiently and effectively to be able to exert influence at all levels of the account in order to maintain business and drive year on year sales growth.
• Negotiate trading terms and pricing within the company agreed guidelines, with support from the Business Unit Director and Sales Director, in order to protect account profitability and increase margins where possible.
• Prepare and present regular business reviews to customer accounts to agree and deliver category growth initiatives
• Monitor and evaluate sales data and commercial reports to identify problems, opportunities and take corrective action where appropriate
• Support the regional BDM Team in developing accounts and increasing account base within the channel through supported networking and mentorship.
• Communicate effectively and professionally with all other departments within the company to ensure relevant information is shared in order that support and co-operation can be solicited where required to develop the customer account

Key Performance Indicators:

• Profitability of customer base in line with company objectives
• New Business Attainment at desired volume
• Year on Year sales growth as defined in the budget
• Contract compliance through KPI delivery

Person Specification

Education / Qualifications / Training:

• Full UK driving licence

Experience:

• Significant experience in a similar, Contract Catering role (minimum 3 years)
• Significant experience in winning new group business
• Achieving and stretching sales targets
• Managed significant national account customers
• Experience in a fast-paced, target-led environment
• Experience gained in FMCG / Retail / Food industries
• Experience of working within hot beverage industry

Skills / Knowledge:

• An excellent level of IT skills (Microsoft Word, PowerPoint, and Excel)
• Skilled negotiator who can deliver a ‘win-win’ scenario
• Excellent interpersonal skills
• Highly organised
• Good attention to detail
• Ability to work cross functionally

Personal Attributes:

• Decisive and takes the initiative
• Ambitious, but patient
• Performs well under pressure and keeps a perspective
• Willingness to go the extra mile
• Works well as part of a team and individually as required
• Honest and respectful

We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).