Senior MSP Systems Support Engineer

BMIE Recruitment; Greater London; À distance; GBP 70 000 - 110 000; Plein temps

Résumé du poste

BMIE Recruitment is seeking a senior IT/security engineer to own client delivery end-to-end for premium engagements. This hands-on role requires independent execution, trusted with top clients, and mentoring a junior engineer.

You’ll shape security deliverables from onboarding through project work and incidents. You will lead security engagements (SSO, identity, email security, endpoint hardening) and design client environments with Mac, Google Workspace, Cloudflare, and Entra, while expanding

Qualifications

• 5+ years in IT/systems engineering or MSP delivery with ownership of client relationships and outcomes.
• Ability to lead client engagements end-to-end and mentor junior engineers.
• Based in the UK with willingness to travel within Europe.

Responsabilités

• Own IT and security delivery for a portfolio of clients, end to end from onboarding and BAU through to project work and incident response.
• Lead security engagements: identity and SSO hardening, email security, endpoint hardening, SaaS posture reviews.
• Act as a trusted technical advisor to sophisticated clients such as investment firms and family offices.
• Design and stand up client environments: Mac + Google Workspace, Jamf/ABM, Cloudflare, Entra where required.
• Read, maintain, and extend our automation estate (Cloudflare Workers, Notion, Zendesk).
• Mentor our junior engineer and help turn recurring work into repeatable products and playbooks.

Connaissances

macOS

Google Workspace

Jamf

Apple Business Manager

Cloudflare

Entra / Azure AD

SSO

OAuth

SAML

Endpoint hardening

SaaS security

IAM

Outils

Cloudflare Workers

Notion

Zendesk

Description du poste

We’re at the point where demand for our premium, security-led engagements is outpacing the number of people who can lead them. We need a second engineer who can own client delivery end-to-end not shadow it and who brings genuine security depth to the table.

About the Role

You’ll take real accountability for accounts from day one, mentor a developing junior engineer, and free up capacity across the business. This is a hands on senior role, not a management track. You’ll be trusted with our best clients and expected to represent us well in front of them.

Responsibilities

• Own IT and security delivery for a portfolio of clients, end to end from onboarding and BAU support through to project work and incident response.
• Lead security engagements: identity and SSO hardening, email security, endpoint hardening, SaaS posture reviews, and the kind of adversarial-minded defensive work our clients increasingly expect.
• Act as a trusted technical advisor to sophisticated clients investment firms and family offices who value discretion, calm, and clarity as much as technical skill.
• Design and stand up client environments the our way: Mac + Google Workspace first, Jamf/ABM for devices, Cloudflare for DNS and edge, Entra where required.
• Read, maintain, and extend our automation estate (Cloudflare Workers, Notion, Zendesk) so it isn’t a single-person dependency.
• Mentor our junior engineer, raising the bar on attention to detail, security knowledge, and delivery consistency.
• Help turn our recurring, high-value work into repeatable products and playbooks.

Qualifications

• 5+ years in IT/systems engineering or MSP delivery, with real ownership of client relationships and outcomes not just working tickets handed down to you.

Required Skills

• Deep fluency in our stack: macOS, Google Workspace administration, Jamf and Apple Business Manager, and Cloudflare. Comfort with Microsoft Entra / Azure AD (SSO, conditional access, admin consent) is important our clients pull us into that world.
• Genuine security depth, not awareness: identity and access, SSO/SAML/OAuth, email authentication (SPF/DKIM/DMARC) and secure email gateways, endpoint hardening, and SaaS security posture. You can run or co-run a hardening engagement, not just follow one.
• The right temperament for our clients: discreet, composed under pressure, and credible in the room. High autonomy, low ego. You do well in a small, remote, warm-but-direct team.
• Based in the UK, with the flexibility to travel occasionally within Europe.

Preferred Skills

• Relevant security certifications.
• Prior in-house IT or security experience in financial services, or MSP experience serving finance/investment clients.
• Exposure to compliance and due-diligence contexts (Cyber Essentials, SOC 2, LP/investor due diligence, DORA-adjacent work).
• Experience productising services — turning bespoke delivery into repeatable offerings.