End User Engineer

Netrio; Belfast City District; On-site; GBP 60,000 - 85,000; Full time

Job summary

Netrio in Belfast seeks an experienced IT Support professional to lead technical deployments and provide expert support for security platforms (INKY, Proofpoint, Umbrella, Mimecast). You will troubleshoot complex issues, mentor juniors, and coordinate with clients and internal teams to deliver secure, reliable services.

The role requires strong Windows/macOS skills, 365 security, and deep knowledge of cloud identity, MDM, email security, and network services.

Qualifications

• Minimum 5 years of IT support experience in an MSP environment.
• Expert-level knowledge of Microsoft 365: security, administration, deployment, and migration.
• Strong skills in Microsoft Windows, macOS, Microsoft Entra ID, Intune, Exchange, Defender, and endpoint protection.
• Solid understanding of Azure infrastructure: cost optimization, performance, security, and Azure Landing Zones.
• Proficiency in Intune MDM: policy creation, device enrollment, and management.
• SharePoint administration and migration strategy knowledge.
• Experience with DNS, DHCP, Active Directory, and Group Policy.
• Knowledge of email and security tools (Umbrella 365, INKY, Proofpoint) and email protocols (SPF, DMARC, DKIM).
• Patching, software packaging, and modern device setup methods.

Responsibilities

• Communicate effectively with clients to understand their technology needs and provide tailored recommendations.
• Lead the implementation, configuration, and ongoing support of email and web security platforms including INKY, Proofpoint, Cisco Umbrella, and Mimecast.
• Troubleshoot complex technical issues and perform Root Cause Analysis (RCA) in email filtering, phishing protection, and secure web access.
• Mentor junior team members and share knowledge.
• Work within a ticketing system ensuring timely updates to clients and internal teams.
• Lead system deployments independently or with team members.
• Document completed work and train support staff on client-specific systems and configurations.

Skills

Microsoft 365 Security

Intune MDM

Azure Administration

Exchange Admin

Active Directory

Email Security Tools

DNS & DHCP

Policy & GPO

Endpoint Protection

Security Troubleshooting

Tools

INKY

Proofpoint

Umbrella 365

Mimecast

Job description

About the role

• Communicate effectively with clients to understand their technology needs and provide tailored recommendations.
• Lead the implementation, configuration, and ongoing support of email and web security platforms including INKY, Proofpoint, Cisco Umbrella, and Mimecast.
• Troubleshoot complex technical issues and perform thorough Root Cause Analysis (RCA), especially in areas related to email filtering, phishing protection, and secure web access.
• Solve complex technical problems and support junior team members through mentorship and knowledge sharing.
• Work within a ticketing system, ensuring timely and high-quality updates to clients and internal teams.
• Lead system deployments independently or collaboratively with team members.
• Document all completed work and train support staff on client-specific systems and configurations, including security platform usage and incident response procedures.

What you’ll do

• Self-starter with the ability to resolve issues end-to-end with minimal supervision, including RCA and actionable recommendations.
• Proven hands‑on experience with desktop support; comfortable handling escalations for advanced desktop issues.
• Demonstrated experience in configuring and supporting email and web security platforms such as INKY, Proofpoint, Umbrella, and Mimecast.
• Ability to analyze and respond to email threats, phishing attempts, and web filtering issues using the above platforms.
• Excellent communication skills in both writing and speaking; confident when working with clients, internal teams, and external vendors.
• Willingness to participate in on‑call rotations and respond to escalations from systems engineers and team leads.
• Flexibility to work extended hours or weekends for client implementations, upgrades, or critical projects.
• Strong team collaboration skills; expected to share knowledge and work transparently with peers.
• Capable of producing detailed technical documentation for new processes, implementations, and project work.

Qualifications

Required:

• Minimum 5 years of IT support experience, including time spent in a Managed Service Provider (MSP) environment handling diverse technical challenges across different client setups.
• Expert‑level knowledge of Microsoft 365: security, administration, deployment, and migration.
• Strong skills in Microsoft Windows, macOS, Microsoft Entra ID, Intune, Exchange, Defender, and endpoint protection.
• Solid understanding of Azure infrastructure: cost optimization, performance, security, and Azure Landing Zones.
• Proficiency in Intune MDM: policy creation, device enrollment, and management.
• SharePoint administration and migration strategy knowledge.
• Experience with DNS, DHCP, Active Directory, and Group Policy.
• Knowledge of email and security tools (Umbrella 365, INKY, Proofpoint) and email protocols (SPF, DMARC, DKIM).
• Skilled in patching, software packaging, and modern device setup methods.

Preferred:

• Experience in regulated environments (SOC2, HIPAA, HiTrust).
• Automation experience with tools like Chef, Puppet, Ansible, or Salt.
• Microsoft Azure certifications.