Senior Mortgage Administrator - Office Manager

Kings Permanent Recruitment Ltd; Hayes End; On-site; GBP 35,000 - 45,000; Full time

Job summary

Kings Permanent Recruitment Ltd is seeking a Senior Mortgage Administrator - Office Manager for an independent mortgage brokerage. The role combines paraplanning complex mortgage cases with managing day-to-day office operations, ensuring smooth workflows and high service levels for clients and brokers.

You will support several Mortgage Brokers, build client profiles in the CRM, and manage submissions from initial DPIAs to full mortgage and insurance applications, while liaising with lenders and

Qualifications

• Essential 2+ years in Mortgage Administration or paraplanning.
• Proficient in MS Office (Word, Excel, Outlook).
• Excellent organisational skills and ability to manage office operations.
• High attention to detail and professional communication.
• Reliable, proactive with strong prioritisation.

Responsibilities

• Act as office manager to ensure smooth daily operations.
• Build client profiles within the CRM.
• Complete and submit Decisions in Principles.
• Complete and submit full mortgage applications.
• Complete and submit insurance‑related applications.
• Liaise with clients to gather documents for applications.
• Chase lenders, solicitors, estate agents, and other third parties.
• Ensure broker submissions are compliant.
• Assist with protection-related tasks as needed.

Skills

Mortgage administration

Paraplanning

MS Office

Office management

Attention to detail

Communication

Prioritisation

Job description

Senior Mortgage Administrator - Office Manager (Independent Mortgage Brokerage)

Senior Mortgage Administrator

£35,000 - £45,000 Basic Salary Plus discretionary bonuses 5‑day working week (Monday-Friday)

A high‑performing independent Mortgage Brokerage is expanding its operation and requires an experienced Senior Mortgage Administratorto join their flourishing team in their new offices. This position combines paraplanning complex mortgage cases with acting as the Office Manager, ensuring the smooth running of the office, its processes, and the overall workflow of an independent mortgage advice operation. The successful applicant will support several Mortgage Brokers and play a key role in maintaining the operational excellence of the office.

Senior Mortgage Administrator - Skills Required:

• Previous Mortgage Administration / Paraplanning experience is essential - minimum 2 years
• Strong proficiency in MS Office (Word, Excel, Outlook)
• Excellent organisational skills and ability to manage office operations
• High level of attention to detail
• Professional communication skills
• Reliable, proactive, and able to prioritise effectively

Senior Mortgage Administrator - Duties:

• Acting as office manager to ensure smooth daily operations and efficient processes
• Building client profiles within the CRM
• Completing and submitting Decision in Principles
• Completing and submitting full mortgage applications
• Completing and submitting insurance‑related applications
• Liaising with clients to collate documents and information required for full mortgage applications
• Chasing lenders, providers, solicitors, estate agents, and other third parties to ensure swift and smooth case progression
• Ensuring broker submissions are compliant
• Experience with protection‑related tasks (medical questionnaires, GP reports, etc.) is advantageous

Why Join Us?

This is an excellent opportunity for a committed Senior Mortgage Administratorwho enjoys both technical case work and taking ownership of office operations. You will be joining a growing brokerage during an exciting period of expansion, with the chance to make a meaningful impact on both client service and internal processes.