Senior Mobile Library Supervisor

Birmingham City Council; Birmingham; Sur place; GBP 30 000 - 36 000; Plein temps

Avantages offerts par ce poste

West Midlands Pension Fund

Enhanced Holiday Entitlement – 30 days

My Rewards Scheme – discounts

Health and wellbeing support

Résumé du poste

Birmingham City Council is seeking a Senior Library Assistant to support the Mobile Library Service across the city. The role involves supervising staff on a mobile library vehicle, ensuring excellent customer care, and coordinating with the Mobile Library Manager.

Based in Erdington with Gravely Hill base, the post is permanent, 36.5 hours per week, Grade B salary range £29,542–£35,570, and includes pension and benefits. Training and development opportunities are available.

Qualifications

• Experience working with people from diverse backgrounds.
• Experience engaging with children and young people.
• Strong verbal communication skills and the ability to communicate effectively with customers and colleagues.
• Understanding of supervisory responsibilities and experience supporting or leading colleagues.
• Broad understanding of library services and the role they play within local communities.

Responsabilités

• Deliver a welcoming and professional service to library customers across Birmingham, main base is Gravely Hill, Erdington.
• Support the delivery of an effective and efficient mobile library service across Birmingham.
• Undertake day-to-day supervision of services from a mobile library vehicle.
• Supervise Library Assistants and Driver/Library Assistants, including assisting with timesheets and staff administration.
• Train and support new employees in library procedures and service standards.
• Respond to more complex customer enquiries and provide information and guidance as required.
• Assist with stock selection, stock maintenance and the overall presentation of library materials.
• Support services for all customer groups, including children, young people and adults.
• Participate in community engagement activities and help promote library services throughout Birmingham.
• Help maintain a safe, secure and welcoming environment for customers, staff and visitors.

Connaissances

Supervisory experience

Customer service

Communication skills

Diversity & inclusion

Description du poste

Birmingham City Council is seeking a Senior Library Assistant to support the Mobile Library Service across the city. The role involves supervising staff on a mobile library vehicle, ensuring excellent customer care, and coordinating with the Mobile Library Manager.

Based in Erdington with Gravely Hill base, the post is permanent, 36.5 hours per week, Grade B salary range £29,542–£35,570, and includes pension and benefits. Training and development opportunities are available.