Senior MHST Operations Manager

North London NHS Foundation Trust; Greater London; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

NHS Discounts

Generous annual leave

NHS pension scheme

Flexible working

Job summary

North London NHS Foundation Trust seeks an Operations Manager to lead the Mental Health Support Team (MHST) ensuring high-quality, safe, and responsive mental health support for children and young people in education settings.

The role oversees day-to-day MHST delivery, referrals, and capacity planning, driving improvements and ensuring alignment with local, Trust, and national standards within Barnet, Camden, Enfield, Haringey or Islington locations.

Responsibilities

• Provide senior operational leadership and management of the MHST.
• Ensure effective day-to-day delivery of the service across participating schools, colleges and other education settings.
• Ensure appropriate systems are in place to manage referrals, allocation, caseloads, waiting times, demand and capacity.
• Ensure that service delivery remains responsive to the needs of children, young people, families and education settings.
• Monitor service performance against agreed local, Trust and national standards and take appropriate corrective action where performance falls below expectations.
• Ensure effective and efficient use of workforce and financial resources.
• Lead the development, implementation and review of operational processes and procedures.
• Identify operational pressures, service gaps and risks and ensure appropriate mitigation and escalation.
• Work collaboratively with clinical and professional leads to maintain safe and effective service delivery.
• Support the development and expansion of MHST provision in accordance with commissioning requirements and local priorities.
• Lead and support transformation, innovation and continuous improvement across the service.
• Represent the MHST at appropriate operational, governance and partnership meetings.

Job description

North London NHS Foundation Trust seeks an Operations Manager to lead the Mental Health Support Team (MHST) ensuring high-quality, safe, and responsive mental health support for children and young people in education settings.

The role oversees day-to-day MHST delivery, referrals, and capacity planning, driving improvements and ensuring alignment with local, Trust, and national standards within Barnet, Camden, Enfield, Haringey or Islington locations.