Team Manager

North London NHS Foundation Trust; City Of London; On-site; GBP 64,000 - 71,000; Full time

Benefits offered by this job

NHS Discounts

Generous annual leave

NHS pension scheme

Job summary

North London NHS Foundation Trust is seeking an Operational Manager to lead the Mental Health Support Team (MHST) across education settings. You will drive senior operational leadership, ensuring safe, high‑quality and responsive services for children and young people within schools and colleges.

You will oversee day‑to‑day operations, performance against standards and the efficient use of resources, while developing processes, managing risks and collaborating with clinical leads to expand MHST

Qualifications

• Ability to enable and influence multi-professional team working and problem solving.
• Excellent interpersonal skills with ability to work effectively with others at all levels.
• Highly developed communication and interpersonal skills including verbal, written and presentation.
• Ability for operational planning.

Responsibilities

• Provide senior operational leadership and management of the MHST.
• Ensure effective day-to-day delivery of the service across participating schools and settings.
• Manage referrals, allocation, caseloads, waiting times, demand and capacity.
• Monitor service performance against local, Trust and national standards and take corrective action.
• Ensure effective and efficient use of workforce and financial resources.
• Lead development and review of operational processes and procedures.

Skills

Leadership

Multi-professional teamwork

People management

Interpersonal skills

Operational planning

Education

Management qualification in Healthcare

Job description

The post holder will provide senior operational leadership and management for the Mental Health Support Team (MHST), ensuring the delivery of high-quality, safe, effective, accessible and responsive mental health support to children and young people within education settings.

The Operational Manager will have responsibility for the day-to-day operational delivery and ongoing development of the MHST, providing visible and compassionate leadership to the workforce and ensuring that services are delivered in accordance with national guidance, local priorities and Trust policies.

Main duties of the job

• Provide senior operational leadership and management of the MHST.
• Ensure effective day-to-day delivery of the service across participating schools, colleges and other education settings.
• Ensure appropriate systems are in place to manage referrals, allocation, caseloads, waiting times, demand and capacity.
• Ensure that service delivery remains responsive to the needs of children, young people, families and education settings.
• Monitor service performance against agreed local, Trust and national standards and take appropriate corrective action where performance falls below expectations.
• Ensure effective and efficient use of workforce and financial resources.
• Lead the development, implementation and review of operational processes and procedures.
• Identify operational pressures, service gaps and risks and ensure appropriate mitigation and escalation.
• Work collaboratively with clinical and professional leads to maintain safe and effective service delivery.
• Support the development and expansion of MHST provision in accordance with commissioning requirements and local priorities.
• Lead and support transformation, innovation and continuous improvement across the service.
• Represent the MHST at appropriate operational, governance and partnership meetings.

About us

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

• We will provide consistently high-quality care closer to home.
• With our partners in North London and each borough we will ensure equity of outcome for all
• We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
• We will be more effective as an organisation by pioneering research, quality improvement and technology.

Why NLFT?

• We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
• We promote flexible working and support staff with a range of health and wellbeing initiatives.
• NHS Discounts, generous annual leave and NHS pension scheme
• Excellent internal staff network

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Job responsibilities

• Provide compassionate, inclusive, visible and effective leadership to MHST staff.
• Provide line management and management oversight to identified members of the team.
• Promote a positive culture that supports staff wellbeing, psychological safety, inclusion and professional development.
• Ensure staff receive appropriate supervision, annual appraisal and opportunities for continuing professional development.
• Manage workforce performance, attendance, conduct and capability in accordance with Trust policies and procedures.
• Lead and support recruitment, induction and retention of staff.
• Undertake effective workforce and succession planning.
• Monitor staffing establishment, vacancies, turnover and other workforce pressures.
• Work with colleagues to ensure appropriate skill mix and effective deployment of available resources.
• Ensure staff have appropriate competencies, training and support to fulfil their roles safely and effectively.
• Develop leadership capacity within the team and support staff to take responsibility for identified areas of service development.
• Facilitate effective communication and engagement across the workforce, particularly during periods of organisational or service change.

Person Specification

Qualifications/ Registrations

• Registered as a UK health or social care practitioner as one of the following: Health and Care Professions Council (HCPC) Registered, British Association for Counselling and Psychotherapy (MBACP Accred Registered Mental Health Nurse, Registered Learning Disability Nurse, HCPC Registered Psychologist, United Kingdom Council for Psychotherapy (UKCP), Social Work England (SWE
• Formal management or leadership qualification in Healthcare

Skills/ Abilities

• Ability to enable and influence multi-professional team working and problem solving
• Excellent interpersonal skills with ability to work effectively with others at all levels and maintain sound working relationships
• Highly developed communication and interpersonal skills, including verbal, written and presentation, together with excellent listening skills including facilitation
• Ability for operational planning

Experience/ Knowledge

• Significant years of experience in a management role at Band 7 or above (or equivalent) within a mental health setting
• Excellent track record of delivering Key Performance and Quality Indicators
• Experience of working in a CAMHS service. Understanding of the MHST manual

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£63,665 to £70,887 a yearper annum including HCAS (pro-rata)