Team Manager

North London NHS Foundation Trust; City of Westminster; On-site; GBP 50,000 - 66,000; Full time

Benefits offered by this job

NHS Discounts

Generous annual leave

NHS pension scheme

Flexible working

Internal staff network

Job summary

North London NHS Foundation Trust is seeking an experienced Operational Manager to provide senior leadership for the Mental Health Support Team (MHST) across education settings. You will oversee day‑to‑day delivery in schools, colleges and other education sites, ensuring safe, effective and responsive mental health support for children and young people.

Lead the development of operational processes, manage referrals, caseloads and waiting times, and monitor performance against local, Trust and

Qualifications

• Senior leadership of a health service
• Experience managing a multi-site service
• Ability to monitor performance against standards

Responsibilities

• Provide senior operational leadership and management of the MHST across education settings
• Ensure effective day-to-day delivery of the service in schools, colleges and other education sites
• Monitor referrals, caseloads, waiting times, demand and capacity and mitigate risks
• Lead development, implementation and review of operational processes and procedures
• Collaborate with clinical leads to maintain safe and effective service delivery
• Support expansion of MHST provision in line with commissioning requirements and local priorities

Skills

Senior leadership

Operational management

Service delivery

Job description

The post holder will provide senior operational leadership and management for the Mental Health Support Team (MHST), ensuring the delivery of high-quality, safe, effective, accessible and responsive mental health support to children and young people within education settings. The Operational Manager will have responsibility for the day-to-day operational delivery and ongoing development of the MHST, providing visible and compassionate leadership to the workforce and ensuring that services are delivered in accordance with national guidance, local priorities and Trust policies.

• Provide senior operational leadership and management of the MHST.
• Ensure effective day-to-day delivery of the service across participating schools, colleges and other education settings.
• Ensure appropriate systems are in place to manage referrals, allocation, caseloads, waiting times, demand and capacity.
• Ensure that service delivery remains responsive to the needs of children, young people, families and education settings.
• Monitor service performance against agreed local, Trust and national standards and take appropriate corrective action where performance falls below expectations.
• Ensure effective and efficient use of workforce and financial resources.
• Lead the development, implementation and review of operational processes and procedures.
• Identify operational pressures, service gaps and risks and ensure appropriate mitigation and escalation.
• Work collaboratively with clinical and professional leads to maintain safe and effective service delivery.
• Support the development and expansion of MHST provision in accordance with commissioning requirements and local priorities.
• Lead and support transformation, innovation and continuous improvement across the service.
• Represent the MHST at appropriate operational, governance and partnership meetings. North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people. 1. We will provide consistently high-quality care closer to home.
• 2. With our partners in North London and each borough we will ensure equity of outcome for all 3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care. 4. We will be more effective as an organisation by pioneering research, quality improvement and technology.

Why NLFT?

• We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
• We promote flexible working and support staff with a range of health and wellbeing initiatives.
• NHS Discounts, generous annual leave and NHS pension scheme
• Excellent internal staff network

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.