Senior Mental Health Practitioner NHS 111 option 2

Pennine Care; Manchester; Hybrid; GBP 40,000 - 48,000; Part time

Job summary

Pennine Care NHS Foundation Trust is seeking a Band 6 Senior Mental Health Practitioner in Manchester. This permanent, part-time role covers 12.5 hours per week and requires working a 24-hour rota within Central Park Town North Manchester.

The position focuses on providing telephone-based mental health support, triage, and escalation where needed, with opportunities to contribute to care planning and cross-agency collaboration. A strong patient-centered approach is essential.

Qualifications

• Permanent Band 6 Senior Mental Health Practitioner role in Manchester.
• Part-time position: 12.5 hours per week, covering a 24-hour rota.
• Site: Central Park Town North Manchester.

Responsibilities

• Monitor and coordinate calls escalated from First Responders and Assistant Practitioners.
• Develop care plans for regular callers in collaboration with the team.
• Lead frequent attender management groups and review care plans.
• Collate data on frequent attenders and present trends.
• Offer immediate support and signpost to appropriate services.
• Collaborate with agencies such as CAS, GM Police, NWAS, and Local authority.

Job description

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Band 6

Main area Mental Health Grade Band 6 Contract Permanent Hours Part time - 12.5 hours per week (cover a 24 hour rota) Job ref 311-H1073-26

Site Central Park Town North Manchester Salary £39,959 - £48,117 per annum, pro rata Salary period Yearly Closing 20/11/2026 23:59

If you are Kind, Fair, Ingenious and Determined then we want you to come and join our#PennineCarePeople

NHS 111 MH option aims to make it quicker and easier for service users and carers to get the right support and advice they need for their mental health by:

Listening and help callers to work through immediate problems

Advising callers on how to access therapeutic and clinical support from their current care team following their care plan

Providing information about other services and resources including self-help materials and web based support that may be helpful.Signposting callers to other services or resources.

The role of the Senior Mental Health Practitioner is to receive calls escalated to them from the First Responders and Assistant Practitioners, and be able to provide immediate support or assistance via telephone support, expert advice and sign post service users to the most appropriate service.

The service operates 24/7 and practitioners are expected to work within a 24 hour shift pattern.

Main duties of the job

• To monitor calls that are received into the service for trends and respond to repeated calls from an individual appropriately, which may be liaising with open teams to formulate a consistent approach, boundary setting with regular callers, management planning abusive or inappropriate callers.
• To formulate care plans for regular callers needing a structured response in collaboration with the assistant practitioners who will manage the calls.
• To be the lead for frequent attender management group, meeting with the assistant practitioners to identify, review and clinically assess frequent attenders, formulate and review care plans and identify learning to share with the wider team.
• Collate and present frequent attender data with respect to trends and outcomes.
• Work with callers presenting as complex or high risk that are passed to them by the First Responders and Assistant practitioners.
• To work collaboratively with other agencies including CAS, GM Police, NWAS, Local authority to