Senior Member Experience Host

Fora

Greater London

On-site

GBP 30,000 - 38,000

Full time

4 days ago

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Benefits offered by this job

25% off at Fora cafés

2 x volunteer days / year

Monthly Deliveroo Lunch

Elevated Style Allowance

Generous Employee Referral Scheme

Job summary

Fora in London Notting Hill is seeking a Senior Member Experience Host to be the face of the building and deliver exceptional member experiences daily.

This hands-on role emphasizes proactive service, strong relationships with members and visitors, and supporting day-to-day operations and hospitality standards.

If you value community, wellbeing, and elevated service, join Fora and help shape the future of work.

Qualifications

Experience in hospitality, hotels, coworking, premium retail, events or other customer-facing environments.
Experience working as a senior team member, shift lead or team support within a service-led environment.
Confidence delegating day-to-day tasks and supporting colleagues to deliver high standards.
Outstanding communication and relationship-building skills.
A proactive, hands-on approach and strong attention to detail.
Confidence managing multiple priorities in a fast-paced environment.
A passion for service, community and creating memorable experiences.

Responsibilities

Delivering an exceptional member experience.
Managing member requests and creating a welcoming community.
Handling queries and resolving issues with confidence and care.
Supporting building operations.
Maintaining high standards across the building.
Ensuring communal spaces, meeting rooms and vacant offices are always presentation-ready.
Supporting day-to-day operational and maintenance activities.
Driving community engagement.
Contributing to member satisfaction and retention.
Promoting member benefits, partnerships and wellbeing initiatives.
Supporting sales activity.
Welcoming prospective members and assisting with tours and trials.
Promoting the building, services and additional offerings with confidence.

Skills

Hospitality experience

Guest relations

Communication

Team support

Proactive

Job description

Senior Member Experience Host

Location: London - Notting Hill

Full Time | 37.5 Hours Per Week

The Company

At Fora, we're re imagining what the workplace can be. We create inspiring, design‑led spaces that blend hospitality, community, and well‑being so people can work productively, creatively, and happily.

From our first London workspace over 20 years ago, we've grown to 60+ locationsacross the UK supporting 30,000+ membersand partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia.

Backed by The Office Group, Blackstone, and Brockton Capital, we're growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way.

At Fora, we're not just shaping workplaces - we're shaping the future of work.

The Role

We're looking for a Senior Member Experience Host to be the face of our building and play a key role in delivering an exceptional member experience every day. This is a hands‑on role for someone who is naturally proactive, highly organised, and passionate about creating memorable experiences through outstanding service.

This is not a people management role; however, you will act as a senior presence within the team, leading by example, supporting colleagues and helping to maintain exceptional service and operational standards.

What You’ll Be Doing

Delivering an exceptional member experience

Building strong relationships with members and visitors.
Managing member requests and creating a welcoming community.
Handling queries and resolving issues with confidence and care.

Supporting building operations

Maintaining high standards across the building.
Ensuring communal spaces, meeting rooms and vacant offices are always presentation‑ready.
Supporting day‑to‑day operational and maintenance activities.

Driving community engagement

Contributing to member satisfaction and retention.
Promoting member benefits, partnerships and wellbeing initiatives.

Supporting sales activity

Welcoming prospective members and assisting with tours and trials.
Promoting the building, services and additional offerings with confidence.

Why Join Fora?

At Fora, you'll be part of a business that is redefining the workplace experience. We invest in our people, celebrate individuality, and create environments where both our members and teams can thrive.

If you're passionate about people, hospitality, community, and delivering exceptional experiences, we'd love to hear from you.

Requirements

What We’re Looking For

We're looking for someone with:

Experience in hospitality, hotels, coworking, premium retail, events or other customer‑facing environments.
Experience working as a senior team member, shift lead or team support within a service‑led environment.
Confidence delegating day‑to‑day tasks and supporting colleagues to deliver high standards.
Outstanding communication and relationship‑building skills.
A proactive, hands‑on approach and strong attention to detail.
Confidence managing multiple priorities in a fast‑paced environment.
A passion for service, community and creating memorable experiences.

You’ll thrive in this role if you are:

A natural relationship builder
Comfortable taking ownership and leading by example
Confident supporting and guiding team members
Proactive and solution‑focused
Organised and detail‑oriented
Passionate about delivering exceptional member experiences

Benefits

At Fora we energise and empower people to create their best work. We understand that in order to do that we need to support you every day, which is why we offer a range of benefits.

Work Pattern