Meeting & Events Floor Manager - 02- Meeting & Events

InterContinental London - The O2; Ilford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Holiday - 28 days holiday, enhanced

Free meals on duty

Complimentary on-site parking on duty

Discounted employee friends & family

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle 2 work scheme

Merlin UK attraction discounts

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

InterContinental London - The O2 is seeking a hospitality professional to support the management of departmental inventories, sanitation standards, and staff attendance. You will liaise with Beverage Managers, assist in ordering supplies, and ensure accurate posting of liquor and wine records.

The role focuses on maintaining high service levels and guest satisfaction during events. You will uphold IHG and Arora policies, empower junior staff, and handle guest issues with care, contributing to a

Qualifications

• Experience in a similar position within an M&E Operations environment.
• Experience in supervising high volume Food & Beverage service.
• High personal grooming and hygiene standards.
• Ability to work well under pressure and maintain composure.
• Strong command of the English language.

Responsibilities

• Assists in managing departmental inventories and assets including par levels and maintenance of equipment.
• Maintains attendance records for agency staff.
• Maintains and enforces established sanitation standards.
• Adheres to and reinforces all standards, IHG and Arora Hotel policies, and procedures.
• Assists in ordering supplies for the department (china, glass, buffet presentations, props, and other service equipment).
• Liaises with Beverage Managers to ensure liquor and wine is recorded and posted correctly.
• Supports Banquet operations to maximise customer satisfaction at events.
• Interacts with guests to obtain feedback and addresses problems and complaints.
• Empowers casual employees and team leaders to provide excellent customer service.

Skills

M&E Operations experience

F&B supervision

Guest service focus

Sanitation and hygiene

English language proficient

Job description

• Assists in managing departmental inventories and assets including par levels and maintenance of equipment.
• Maintains attendance records for agency staff.
• Maintains and enforces established sanitation standards.
• Adheres to and reinforces all standards, IHG and Arora Hotel policies, and procedures.
• Assists in ordering supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
• Liaises with the Beverage Managers to ensure that all liquor and wine is recorded and posted correctly.
• Understands the impact Banquet operations has on the overall success of an event and attempts at all times to maximize customer satisfaction
• Participates in interactions with guests to obtain feedback on product quality and service levels. Responds to and handles guest problems and complaints.
• Empowers casual employees and team leaders to provide excellent customer service.
• Strives to improve service performance
  Experience in similar position within an M&E Operations
• Experience in supervising high volume Food & Beverage
• High personal grooming and hygiene standards
• Works well under pressure
• Good understanding of the English language
  Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.
• Holiday - 28 days holiday, enhanced after 5 years of service. But there's more...
• Free meals on duty.
• Complimentary on-site parking is available whilst on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.