General Surgery Support Secretary – Admin & Pathways

University Hospitals Coventry and Warwickshire (UHCW) NHS Trust; Coventry; On-site; GBP 21,000 - 26,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust in Coventry is seeking a Support Secretary to provide comprehensive administrative support to the General Surgery service, ensuring efficient day-to-day running, managing outpatient and procedure bookings, and maintaining data quality across Trust systems.

You will work with clinical, operational and administrative teams to optimise appointment capacity, handle enquiries, and support service improvement initiatives.

Responsibilities

• Manage booking, rebooking and cancellation of outpatient appointments and procedures.
• Monitor clinic utilisation and support efficient appointment capacity.
• Be first point of contact for patient, clinician and staff enquiries.
• Process referrals and ensure patients are scheduled on Trust systems.
• Undertake data quality validation and keep patient records up to date.
• Monitor and maintain departmental worklists.
• Support validation and tracking of patient pathways including RTT.
• Coordinate special arrangements for patients including interpreters and transport.
• Undertake filing, scanning, photocopying and e-document management.
• Produce routine reports and performance information.
• Provide administrative support to consultants, nursing and management teams.
• Provide cross-cover across the General Surgery administration team.
• Support completion of PTL and waiting list actions as directed.
• Support management of cancelled clinics and appointment recovery.
• Assist backlog reduction and service improvement initiatives within General Surgery.
• Support implementation of operational action plans and service developments.

Job description

University Hospitals Coventry and Warwickshire NHS Trust in Coventry is seeking a Support Secretary to provide comprehensive administrative support to the General Surgery service, ensuring efficient day-to-day running, managing outpatient and procedure bookings, and maintaining data quality across Trust systems.

You will work with clinical, operational and administrative teams to optimise appointment capacity, handle enquiries, and support service improvement initiatives.