Senior Martech Manager

Harnham; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury brand seeks a Senior Manager for Martech Strategy in London. You will drive marketing technology transformation, oversee data governance, and enhance customer engagement through innovative platforms. This role offers significant impact in shaping customer experiences.

Qualifications

• 4-5+ years' experience in Martech, CRM strategy, or digital transformation.
• Proven success in CRM platforms and CDP migrations.

Responsibilities

• Lead Martech strategy and optimisation across CRM, CDP, and clientelling platforms.
• Drive the migration to a new CDP (Zeta), improving data activation and campaign execution.
• Oversee the rollout of a new clientelling system for high-value customer engagement.

Skills

CRM strategy

Digital transformation

Project management

Data architecture

Collaboration

Job description

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Senior Recruitment Consultant - Marketing and Digital (Analytics, Product, Research, Insights and CRM) at Harnham - London, UK

Ready to take Martech to the next level? A globally recognised luxury brand is on the hunt for a Senior Manager - Martech Strategy to join their Central EMEA team and drive forward cutting-edge marketing technology transformation.

This is your chance to work on industry-leading platforms, shape the customer data landscape, and play a key role in how one of the UK's most beloved fashion and lifestyle brands connects with millions.

What You'll Be Doing:

• Lead Martech strategy and optimisation across CRM, CDP, and clientelling platforms

• Drive the migration to a new CDP (Zeta), improving data activation, segmentation, and campaign execution

• Oversee the rollout of a new clientelling system—a major focus for high-value customer engagement

• Define and monitor data quality KPIs, manage data governance, and streamline customer data processes

• Support campaign enablement with data auditing, testing, and marketing insights

• Collaborate across marketing, tech, CRM, and data teams to ensure all systems talk to each other effectively

What You'll Bring:

• 4-5+ years' experience in Martech, CRM strategy, or digital transformation

• Proven success in CRM platforms and CDP migrations

• A strong grasp of data architecture, marketing systems, and platform integrations

• Solid project management skills—ability to rally cross-functional teams and maintain clear vision

• Background in retail or luxury is a plus

• Curious, collaborative, and driven to make marketing smarter and more personalised

Why You'll Love It:

Be at the forefront of a major Martech evolution—where data, technology, and creativity converge. The brand is heavily investing in customer experience and digital infrastructure, giving you the opportunity to shape this from the ground up. From innovating in CRM and data flows to building seamless omnichannel journeys, this leadership role offers significant impact.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Analyst

Industries

• Retail Apparel and Fashion