Senior Marketing Manager

CityFibre; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Generous annual leave

Private medical insurance

Health cash plans

Family-friendly policies

Job summary

CityFibre in London is seeking a Senior Marketing Manager to lead B2B and B2B2C campaigns, optimise customer journeys, and drive engagement and commercial results.

You will collaborate with Sales, Customer Operations, Data & Insights and partners to leverage insights, deliver measurable outcomes, and manage multiple projects in a fast-paced hybrid environment.

Qualifications

• Experience delivering multi-channel marketing campaigns and customer journeys.
• Strong stakeholder management and relationship-building skills.
• Excellent communication and copywriting abilities.
• Data-driven with the ability to analyse performance and identify improvements.

Responsibilities

• Deliver and optimise multi-channel marketing campaigns that drive customer engagement and commercial performance
• Manage customer communication journeys, including installation and migration programmes
• Create customer-focused marketing communications and campaign content
• Partner with ISP customers, strategic partners and internal stakeholders to deliver marketing activity
• Use campaign data and insights to measure performance and identify improvement opportunities
• Manage multiple projects and stakeholders to deliver activity on time and to plan

Skills

Campaign management

Stakeholder engagement

Copywriting

Data-driven decisions

Job description

Company Description

This hybrid role offers a great balance of home and office working. You’ll join your colleagues in our London office between one to two days a week, when needed.

As the UK’s largest independent full fibre network and wholesale platform of choice, we’re busy setting new standards for what digital infrastructure can and should be.

Our network is greener, more reliable and designed for the future. The products we run over it lead the way on speed, value and service - helping businesses to innovate, communities to thrive, and people to live more connected digital lives.

At CityFibre, you’ll be part of something bigger, helping to build a better-connected Britain, together.

Job Description

Joining us as a Senior Marketing Manager

You will play a key role in developing and delivering B2B, B2B2B and B2B2C marketing campaigns and customer communication journeys that drive customer engagement, live connections and commercial performance. Working closely with Sales, Customer Operations, Data & Insights and strategic partners, you'll use insight-led decision making to optimise campaigns, improve customer experiences and deliver measurable results.

You’ll receive a competitive salary, and a performance related bonus.

This is some of what you can expect to be doing:

• Deliver and optimise multi-channel marketing campaigns that drive customer engagement and commercial performance
• Manage customer communication journeys, including installation and migration programmes
• Create customer-focused marketing communications and campaign content
• Partner with ISP customers, strategic partners and internal stakeholders to deliver marketing activity
• Use campaign data and insights to measure performance and identify improvement opportunities
• Manage multiple projects and stakeholders to deliver activity on time and to plan

What you’ll bring to the role:

We're looking for an experienced marketing professional with strong campaign management, stakeholder engagement and communication skills, who is comfortable working in a fast-paced environment and using data to inform decisions.

You’ll also have:

• Experience delivering multi-channel marketing campaigns and customer journeys
• Strong stakeholder management and relationship-building skills
• Excellent communication and copywriting abilities
• Data-driven, with experience analysing performance and identifying improvements
• Able to manage competing priorities in a fast-paced environment
• Collaborative and proactive, with experience working across cross-functional teams

Life at CityFibre

Everyone deserves to feel heard, valued and truly included. Working alongside our Employee Communities, we’re committed to creating a workplace where people feel a genuine sense of belonging and pride in what they do. That’s why we’re proud to be a Times Top 50 Employer for Gender Equality, endorsed by WORK180, a Disability Confident Leader, a Care Leaver Friendly Employer, and a signatory of the Armed Forces Covenant Gold Award.

We’ll support you to thrive inside and outside of work, with opportunities to grow your career and a flexible benefits package that adapts to your life -

• generous annual leave (with an extra day off on your birthday)
• private medical insurance
• health cash plans
• family-friendly policies

Find out more about our culture, communities and benefits on our careers site.

Additional Information

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [e-mail]. We want to help!