Senior Manager Stakeholder Management

ENGINEERINGUK; London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Manager to lead Stakeholder Management services within complex construction projects. This role requires effective leadership, strong interpersonal skills, and the ability to manage uncertainty while building professional relationships. You'll be responsible for creating and implementing strategies that drive project success and ensure compliance with industry standards. Join a forward-thinking company that values diversity and innovation, offering you the chance to make a significant impact on transformative projects while enjoying a supportive work environment.

Benefits

22 days holiday plus additional 'Mace Days'

Contributory pension scheme

Life assurance

Private medical insurance

Annual health screening

Cycle to work scheme

Flexible working options

Professional development sponsorship

Qualifications

• 5+ years of experience in delivering Stakeholder & Communications services.
• Experience in setting up effective management frameworks.

Responsibilities

• Manage and oversee Stakeholder Management services for projects.
• Develop functional management strategies and track KPIs.

Skills

Leadership in construction projects

Stakeholder management

Communication skills

Negotiation skills

Project management

Interpersonal skills

Problem-solving

Education

Relevant university degree (e.g., construction, engineering)

Progress towards Chartered status

Tools

MS Excel

Job description

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View more categories View less categories Sector Technology Role Senior Manager Contract Type Permanent Hours Full Time

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site.

Within our consult business, we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.

Our values shape the way we consult and define the people we want to join us on our journey, they are:

• Safety first - Going home safe and well
  
• Client focus - Deliver on our promise
  
• Integrity - Always do the right thing
  
• Create opportunity - For our people to excel
  

Manages and oversees the implementation and delivery of a range of Stakeholder Management services to support commissions and provides line management leadership and guidance for others within the assigned Hub as required.

You'll be responsible for:

• Accountable for supporting specialist function(s) within the Stakeholder Management Service on assigned commission(s).
  
• Creates/designs effective implementation of Stakeholder Management framework(s)/strategy(s) on assigned commission(s).
  
• Manages and directs clients, consultants, contractors and project team on assigned commission(s) on all relevant Stakeholder Management Service matters.
  
• Partners with clients to manage and meet expectations and build strong professional relationships.
  
• Provides comprehensive advice to the Project team in the administration of relevant Stakeholder & Communications standards, process and tools, including managing risks, issues and reporting to achieve key objectives and the escalation of performance and management issues.
  
• Facilitates and supports periodic reporting and structured governance and performance meetings.
  
• Accountable and responsible for developing functional management strategies, plans, processes and tools and tracking progress against KPIs.
  
• Works with the Stakeholder & Communications Service Director and/or Project Manager to recognise actions, recognise opportunities and mitigate risks and issues.
  
• Ensures all activities/operations are carried out in line with Mace Control Centre, Client requirements and prevailing regulation, policy and legislation.
  
• Provides Line Management to more junior resources and other Project staff as required.
  
• Utilises expertise to mentor and assist the personal and career development of junior staff team members.
  
• Leads the integration of the function with all relevant disciplines.
  
• Supports the HUB Stakeholder & Communications and Project Controls Director with resourcing and recruitment for the assigned commission.
  
• Works collaboratively towards the common goal of net zero carbon transition, and share responsibility for the proactive identification and management of the associated carbon emissions and reductions during the delivery of work.
  

You'll need to have:

• Experience of effective leadership on complex construction projects.
  
• Experience of setting up effective functional management/assurance frameworks/strategies.
  
• Ability to manage activities with significant uncertainty of solution or outcome.
  
• Good understanding of construction projects, dependencies and interfaces within the project lifecycle
  
• Deep domain knowledge of providing specialist functional leadership in one or more sectors (e.g. rail, highways, nuclear, public sector, hospitals).
  
• Strong interpersonal skills and ability to form effective working relationships.
  
• Ability to collaborate with and influence others.
  
• Proven ability to articulate complex information and ideas for a non-technical audience.
  
• Ability to work in a highly pressurised environment, managing multiple priorities.
  
• Manages, influences and negotiates with senior stakeholders.
  
• Strong attention to detail and ability to 'deep dive' into topics.
  
• Mace Behaviours (Curious, Collaborators, Contributors, Champions) - leads by example.
  
• Exhibits some commercial acumen and assists with business development and bids/winning work as required.Effective communication and engagement skills and is able to persuade/influence colleagues and stakeholders.
  
• Effective networking skills.
  
• Ability to contribute to the establishment of high performing teams.
  
• Can lead and influence others.
  
• Ability to manage challenging behaviours, relationships and still secure a positive outcome.
  
• Resilient/robust in the face of challenging situations, clients, personalities.
  
• Flexible, pragmatic and adaptable but also knows when to fight their corner.
  
• Up to 5 yrs experience (or equivalent) supporting the delivery of a Stakeholder & Communications services within the construction sector and/or management consultancy.
  
• Progress towards achievement of Chartered status (or equivalent) and/or membership of professional a relevant professional institution e.g. Association of Project Managers.
  

You'll also have:

• Practical knowledge/application, and understanding of the opportunities related to Stakeholder & Communications Service.
  
• Basic knowledge of tools, techniques and software (e.g. MS Excel).
  
• Experience of working client side as well as consultancy.
  
• Creating and delivering persuasive and engaging presentations to wide range of audiences in our industry.
  
• Creating and delivering persuasive and engaging presentations to wide range of audiences in our industry.
  
• Relevant university degree (e.g. construction, engineering) or equivalent. (or equivalent).
  

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.

We are also open to discussing part-time, flexible, and hybrid working options if suitable within the role.
#LI-Hybrid #LI-Onsite

Company

If you can bring a different perspective to help us shape the cities of tomorrow, take a look at the opportunities we have to join us.

Fortune favours the brave - and so do we

At Mace we empower our people to be collaborative, curious and embrace their entrepreneurial spirits. We aim to attract the best and brightest people, whatever their background, to bring new perspectives to some of the most challenging and inspiring projects around the world.

You might be part of our healthcare team delivering critical hospital care units, or our education team creating schools to inspire our future leaders. You could be a graduate working on the world’s tallest building, or be managing the construction of world-leading cultural landmarks. Whatever your passion, we have an opportunity that will bring out the best in you.

At Mace we want you to feel comfortable from day 1, so for any questions about a career at Mace, including application advice, please [e-mail] for a confidential chat.

Our clients say that it’s our people that make the difference

Our people think harder, do better and go further. Every day at Mace is an opportunity to think and do things differently. We were founded more than 30 years ago, and every day our entrepreneurial culture plays a huge role in our success. We exist to seek out the world’s most interesting projects that challenge and excite us.

We want our employees to thrive and achieve their highest potential. We are passionate about creating an environment that provides opportunities for the most stimulating and fulfilling careers. We encourage innovation and welcome new perspectives by attracting and developing people with diverse talent who inspire our thinking, challenge our solutions and enhance our culture.

At Mace you can deepen your knowledge, expand your skills, see the world and get to work with both inspiring colleagues and influential clients – whatever your passion, we have an opportunity that will bring out the best in you. But don’t just take our word for it; below you can see what some of our people had to say.

Reward and recognition

We invest in our people and provide a strong benefits package, which in the UK includes:

• 22 days of holiday, plus two ‘Mace Days’ to support work-life balance, bank holidays and December holiday shut down
• Contributory pension scheme
• Life assurance
• Highly competitive maternity and paternity package
• Reimbursement of professional subscriptions and membership fees
• Season ticket loan
• Annual health screening
• Private medical insurance
• Sponsorship of education schemes (on approval)
• Continuous on the job training and development
• Cycle to work scheme
• Our international benefit packages are comparable. Please contact our recruitment team for more information.

We know that many parents can face challenges when balancing the demands of work and their home lives. At Mace, we fully support our people when they choose to balance their career with family life. We offer enhanced family leave, as well as options for flexible working and alternative working patterns to support and improve the work-life balance of our employees.

Our performance management and appraisal approach is based on ability and talent. Top performers are recognised for both their contribution to projects and their broader contribution to the business.

At Mace we appreciate the differences that everyone brings to work and we recognise the importance of people being free to be themselves.

Regardless of age, sex, marital status, sexual orientation, disability, race, colour, nationality, ethnic or national origin, religion, or affiliation to any political party, we embrace diversity and believe in creating an inclusive environment where every Mace person is treated equally, fairly and with respect.

We are proud partners of Stonewall’s global diversity champions programme that ensures all LGBT+ staff are accepted without exception at Mace.

Mace’s corporate purpose statement is ‘Redefining the boundaries of ambition’.

Support for disabled employees is provided by:

Our recruitment and HR Teams have undertaken disability awareness training and are eager to provide an inclusive and accessibility experience to job applicants and new colleagues.

Enabled at Mace – employee network. Its aims are to support its members and, to "to raise awareness and remove barriers around disability, neurodiversity and other impairments” to support their aim to create an inclusive and diverse workplace for everyone.

Disability Confident – We are using the requirements of the government scheme to create an inclusive environment for disabled job applicants and existing colleagues.

Clear Assured – an externally verified accreditation around equality, diversity and inclusion practice across our business, driving improvements to our policies, processes and practices.

Recite Me – an assistive technology tool that provides access support to all employees. It is located on our intranet site, our website and job vacancy platform.

Mace are member of the Business Disability Forum, giving access to a wide range of resources and information. Our line managers have access to their confidential support line.

Silver Clear Assured Award

ridi - Recruitment Industry Disability Initiative Awards 2021 - Highly Commended Category

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