Colleague Enablement Lead Manager

Nationwide; Antrim, Birmingham, Cardiff; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Private medical insurance

Pension scheme

Annual performance bonus

Training and development

Salary sacrifice benefits

Life assurance

Wellbeing resources (Wellhub)

Paid volunteering up to 2 days/year

Job summary

Nationwide is seeking a Colleague Enablement Lead Manager to lead a team that drives onboarding, development, engagement and performance across Retail & Customer Operations. You will partner with senior leaders to shape enablement activity, governance, and measurable outcomes that deliver a simply brilliant customer experience.

The role emphasizes leading change, building capability, and embedding inclusive practices while supporting hybrid working across the UK.

Qualifications

• Proven leadership experience within a people-related role.
• Proven experience designing and delivering scalable programmes of work in a fast-paced environment.
• Excellent stakeholder management skills with cross-functional collaboration experience.
• Strong project management skills with proactive, solution-oriented approach and the ability to manage multiple priorities.
• Confident presenting skills (verbal and written).
• Proven ability to identify gaps, themes and trends by analysing data and creating strategic plans.

Responsibilities

• Support the delivery of the Retail & Customer Operations people strategy in partnership with central People Function, Learning & Development teams and business leaders.
• Support the delivery of complex people change initiatives from concept through to implementation and embedding with governance and risk management.
• Build strong relationships with senior stakeholders to influence and embed people initiatives and drive engagement.
• Develop and deliver initiatives that enhance colleague capability, improve productivity, and support Inclusion and Diversity agendas.
• Use data, insights and feedback to implement governance and performance measures and identify opportunities for improvement.
• Shape colleague enablement activity, communications and interventions to build a capable workforce and future-ready workforce.

Skills

Leadership

Stakeholder management

Programme design

Project management

Data analysis

Presentation skills

Job description

At Nationwide, we know that delivering an outstanding customer experience starts with creating an exceptional colleague experience. That's why we're looking for a strategic and passionate Colleague Enablement Lead Manager to join our Colleague Engagement & Enablement team and play a key role in shaping how our people learn, grow, and succeed.

This is an exciting opportunity to lead a team responsible for delivering high-impact enablement initiatives that support colleague onboarding, development, engagement, and performance across Retail & Customer Operations. Working closely with senior leaders and stakeholders, you'll provide insight and support, ensuring enablement activity is delivered effectively and empowers colleagues to do their best work every day. You'll help design and deliver initiatives that build capability, strengthen engagement, and create a high-performing culture across the business.

As part of Business Services, you'll be joining a shared service function that supports the teams responsible for protecting, supporting and serving our customers. Through your leadership, team management expertise and strategic vision, you'll drive continuous improvement, foster collaboration, and ensure your team delivers a best-in-class colleague experience that contributes directly to Nationwide's ambition of delivering a simply brilliant customer experience at every touchpoint.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy .

If you want to find out more about using AI in our recruitment process, please read more here .

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support .

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

The hiring manager for this role is Emma Griffiths, and the main recruitment contact is Jemma Ives.

Banking - but fairer, more rewarding, and for the good of society

What you’ll be doing

You will support the delivery of the Retail & Customer Operations people strategy, working in partnership with the central People Function, Learning & Development teams and business leaders to ensure colleague initiatives are aligned to business priorities and strategic objectives.

Working closely with our network of People Leads, you will support the delivery of complex people change initiatives from initial concept through to implementation and embedding, ensuring robust governance and risk management is in place to support safe, effective and timely delivery.

You’ll build strong relationships with senior stakeholders across the organisation, influencing and challenging where appropriate to successfully embed people initiatives, drive engagement and support sustainable change.

The role will be responsible for developing and delivering initiatives that enhance colleague capability, improve productivity, develop critical skills and support Nationwide's Inclusion and Diversity agenda. Using people data, insights and colleague feedback, you’ll oversee the implementation of effective governance and performance measures to assess the impact of enablement activity, identify opportunities for improvement and ensure initiatives deliver meaningful outcomes.

A key part of the role will be supporting leaders and teams as they navigate change, shaping colleague enablement activity, communications and interventions that build the most capable workforce and support the workforce of the future.

You’ll also leverage engagement survey results, employee feedback and organisational insights to shape future initiatives, ensuring the colleague voice remains at the heart of decision-making and helping to create an exceptional colleague experience that ultimately supports a simply brilliant customer experience.

About you

You will have:

• Proven leadership experience within a people related role is essential
• Proven experience designing and delivering scalable programmes of work in a fast-paced environment
• Excellent and proven stakeholder management skills with cross-functional collaboration experience
• Strong project management skills with a proactive, solution-oriented approach and the ability to manage multiple priorities
• Confident presenting skills (both verbally and in writing)
• Proven experience of identifying gaps, themes and trends by analysing data and creating strategic plans to address issues across the Function

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info

• Job Identification 5700
• Apply Before 10/28/2026, 11:55 PM
• Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB Belfast City Hall, Belfast, Antrim, BT1 5AG, GB 21 High Street, Birmingham, West Midlands, B4 7SL, GB 47/49 Queen Street, Cardiff, CF10 2AS, GB 1 Gorse Stacks, Chester, CH1 3EQ, GB 83 George Street, Edinburgh, EH2 3ES, GB 177 Bothwell Street, Glasgow, G2 7ER, GB 94 Briggate, Leeds, LS1 6NP, GB 28 King Street, Maidstone, ME14 1DA, GB 2 Spring Gardens, Manchester, M2 1EE, GB Jubilee House, Newcastle, NE3 4PL, GB 32 St Stephens Street, Norwich, Norfolk, NR1 3SH, GB 3 Red Hall Crescent, Wakefield, West Yorkshire, WF1 2DF, GB 38 Carver Street, Sheffield, South Yorkshire, S1 4FS, GB Masterton House, Dunfermline, Fife Region, KY11 8NX, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB 7/11 Montague Street, Worthing, BN11 3AX, GB