Relationship Manager - Small Business

Nationwide; Glasgow; Hybrid; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Private medical insurance

Pension

Annual bonus

Training and development

Salary sacrifice scheme

Life assurance

Wellhub – health and wellness

Paid volunteering

Job summary

Nationwide is seeking a Relationship Manager, Small Business to grow and nurture a portfolio of SME customers. You’ll handle lending and deposits, collaborate with cross‑functional teams, and drive growth across our Business Banking footprint.

This hybrid role, based in the UK, requires strong financial insight, customer focus, and the ability to translate business needs into practical banking solutions while upholding Nationwide’s customer‑first values.

Qualifications

• Strong interpersonal and communication abilities.
• Ability to interpret financial statements to assess business performance.
• Solid understanding of banking products, credit, risk, and compliance.

Responsibilities

• Develop, manage, and grow a portfolio of SME business customers.
• Provide lending and deposit solutions while safeguarding risk and compliance.
• Collaborate with Specialist Departments to maximise opportunities and revenue.

Skills

Interpersonal skills

Financial statement interpretation

Banking product knowledge

Credit risk awareness

Communication skills

Job description

An exciting opportunity exists within Business Direct for a Relationship Manager, Small Business. If you are enthusiastic and ambitious about playing a key role in supporting our growth ambitions in Business Banking please read on.

Our team of Relationship Managers provide designated support to a wide range of businesses, of varied sizes and industry sectors, within the Small to Medium Enterprise market.

You will be managing your own portfolio of business customers and collaborating with colleagues across Business Banking and other Specialist departments, you will be supporting and servicing their banking needs, including lending and deposit arrangements for both existing and new customer relationships.

We are looking for dynamic people, who are ready to make a real difference to a successful team focused on growth.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time, you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

Please note that should you be successful in securing this role, the job title on our internal systems will be Relationship Mgr Small Business.

Banking - but fairer, more rewarding, and for the good of society

What you’ll be doing

You will be responsible for developing, managing, and expanding a portfolio of business customers, typically, ranging in borrowing from £75k to £500k with turnover less than £6.5m.

A key focus is placing customers’ interests at the centre of every interaction, providing excellent service, and collaborate with other Specialist Departments, identifying appropriate cross‑selling opportunities that meet customer needs, while maximising income for us. Role holders will support customers in their day‑to‑day banking needs and solve complex queries where required, in a timely fashion.

The position requires ongoing monitoring and analysis of financial data, alongside meetings with customers to understand performance, processes, and risk. This includes identifying early signs of financial stress and vulnerabilities, taking timely action, and ensuring full compliance with internal policies, procedures, and FCA regulations.

Contribute towards the team’s financial performance objectives, developing strong relationships with existing customers and onboarding new customers, providing lending solutions and securing new deposit arrangements.

About you

• The ability to interpret financial statements and business performance data to identify opportunities and potential risks
• An understanding of banking financial products and services, and an awareness of credit, risk, compliance, governance practices.
• Good interpersonal skills, both written and verbal
• The ability and experience to cope with high work demand, and multiple and continually challenging situations

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Disability Confident

We’renot just guided bydata,we’redriven by the real experiences of our people.We’rea Disability Confident Level 3 Leader, the highest level.

That’swhywe’reconstantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs,we’rehere to support you.If you need anyadditionalsupport throughout your application journey, email our team at Recruitment Support .

Apply safely with Nationwide

Please note that should you be successful in securing this role, the job title on our internal systems will be Relationship Mgr Small Business.

Job Info

• Job Identification 5356
• Apply Before 10/12/2026, 10:55 PM
• Locations 177 Bothwell Street, Glasgow, G2 7ER, GB 21 High Street, Birmingham, West Midlands, B4 7SL, GB 47/49 Queen Street, Cardiff, CF10 2AS, GB 1 Gorse Stacks, Chester, CH1 3EQ, GB 2 Spring Gardens, Manchester, M2 1EE, GB Jubilee House, Newcastle, NE3 4PL, GB 32 St Stephens Street, Norwich, Norfolk, NR1 3SH, GB 3 Red Hall Crescent, Wakefield, West Yorkshire, WF1 2DF, GB 38 Carver Street, Sheffield, South Yorkshire, S1 4FS, GB Masterton House, Dunfermline, Fife Region, KY11 8NX, GB Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB Belfast City Hall, Belfast, Antrim, BT1 5AG, GB 83 George Street, Edinburgh, EH2 3ES, GB 94 Briggate, Leeds, LS1 6NP, GB 28 King Street, Maidstone, ME14 1DA, GB 7/11 Montague Street, Worthing, BN11 3AX, GB