Senior Manager of Compliance Operations

MoonPay; London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

MoonPay is seeking a Senior Manager of Compliance Operations to enhance our compliance workflows in a hybrid work environment. The role involves managing KYC processes, vendor relationships, and ensuring regulatory obligations while providing an exceptional customer experience. Join us to build the future of Web3 with a focus on operational efficiency and compliance.

Benefits

Equity package

Unlimited holidays

Paid parental leave

Annual training budget

Home office setup allowance

Monthly budget to spend on our products

Freedom, autonomy and responsibility

Qualifications

• Strong understanding of compliance workflows and KYC processes.
• Experience with data metrics and performance analysis.
• Ability to manage and optimize vendor relationships.

Responsibilities

• Own conversion and pass rate metrics across Operations and Compliance.
• Oversee day-to-day vendor management for KYC/KYB vendors.
• Drive operational execution of compliance initiatives.

Skills

Detail-oriented

Data-driven decision-making

Cross-functional collaboration

Operational efficiency

Job description

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About MoonPay
Hi, we’re MoonPay. We’re here to onboard the world to Web3.

Why? Because we think Web3 is a unique and democratising technology. It gives people back control of their money, digital identity, data, and property like nothing else before it.

What We Do
We’re the leading infrastructure company in Web3. This means we offer our partners everything from payment solutions (we call them 'Ramps') to minting software for digital collectibles, like NFTs. And over 30 million people around the world now trust our products — just take a look on Trustpilot.

We’re also big on collaborations. And we've worked on stunts, drops, and partnerships with some of the world's most prestigious and forward-thinking brands.

But that’s not all. We have also built our own consumer app because we wanted to see if we could build a better Web3 account. It’s taken off in a big way, and we're working hard to continually improve it and to strive for perfection.

So whatever your background, we’re sure there’s something for you here. Come help us build the future of Web3 and digital ownership.

Location supported

Cape Town, Barcelona, Lisbon, Dublin, New York, LondonThis role will be hybrid, and will require you to spend some portion of your time in our office in one of these locations.

About the Opportunity

As the Senior Manager of Compliance Operations, you will own operational management, execution and performance of MoonPay’s compliance workflows. This scope covers operations related to all tiers of retail onboarding (KYC), enhanced due diligence, Institutional onboarding, and KYB of MoonPay partners. Success in this role will be measured by conversion metrics, and your ability to identify and deliver on opportunities that increase success rates while maintaining compliance. You will drive alignment and progress against shared KPIs across Operations, Compliance, Product Engineering Design (PED), and Data teams. Ultimately, you will be responsible for simultaneously optimizing the customer’s experience and maximizing efficiency/cost, while meeting regulatory obligations.

What you will do

• Own conversion and pass rate metrics; identify opportunities and manage progress against shared KPIs across Operations, Compliance, PED and Data
• Responsible for the Compliance Operations tool stack, which includes owning business requirements, creating a rules-based logic framework (that determines how rules are stored and shipped in systems), and identifying ongoing improvements
• Own a change management framework to test vendor builds; ensure requirements are met before changes are shipped into production and are subsequently audited on a regular basis
• Oversee day-to-day vendor management across all KYC/KYB vendors, including performance, prioritization, goal setting, governance mechanisms and accountability
• Translate policy requirements into operational and technical requirements before implementation, in close partnership with PED and Compliance
• Manage cost-based KPIs and unit economics of Compliance Operations; own budget, investment and headcount decisions
• Own end-to-end operational execution of Compliance-related initiatives through effective Program Management
• Act as the single DRI for the execution of Compliance Operations; facilitate engagement and cross-functional alignment across stakeholders, drive clarity on goals and requirements, and inform prioritization by modeling opportunities with impact sizing
  
  
  
  
  

About You

The right candidate for this role is enthusiastic about creating stellar customer experiences and building world class processes that set the bar for efficiency and compliance. You are detail-oriented, with a desire to continuously improve operational programs and processes. You are action-oriented, with the ability to distill clarity from ambiguity and make data-driven decisions; you can move quickly to meet the evolving needs of a fast-paced organization. You are passionate about streamlining complex requirements, working cross-functionally and enjoy being a culture carrier for your organization.

Most importantly, though, you will embody the core principles that everyone here at the MoonPay lives by. Our “BLOCK Values” are at the heart of everything we do - and they are…

B - Be Hungry

L - Level Up

O - Own It

C - Crypto Curious

K - Kaizen

MoonPay Perks
Equity package

Unlimited holidays

Paid parental leave

Annual training budget

Home office setup allowance ????

Monthly budget to spend on our products

Working in a disruptive and fast-growing industry where the possibilities are endless

Freedom, autonomy and responsibility

Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.

Please let us know if you require any accommodations for the interview process, and we’ll do our best to provide assistance.
Commitment To Diversity
At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.

MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.

Please be aware that MoonPay does not request an AI-led interview without seeing a recruiter or team member from MoonPay on video call. We won't ask for your personal identification documents or any money from you during your interview process with us. Be fraud smart! If you receive an email - claiming to be from MoonPay - but from an email address ending in anything other than @moonpay.com, please be aware that this is not us.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality, Food and Beverage Services, and Retail

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