Senior Manager of Client Strategy - EMEA

Ziff Davis; London; Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a dynamic Sr. Manager of Client Strategy to lead client relationships and drive strategic initiatives across EMEA. This role involves managing key accounts, developing strong client relationships, and overseeing program management to ensure successful execution of marketing strategies. The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills, and have a proven track record in account management. Join a vibrant team that values innovation and collaboration, and enjoy the benefits of a supportive workplace committed to employee growth and well-being.

Benefits

Medical (100% paid by company)

Dental (100% paid by company)

Paid Annual Eye Examination

Life Assurance (4x Annual Base Salary)

Income Protection

Health Club Reimbursement

Cycle to Work

Annual Season Ticket Loan

Employee Assistance Program

Employee Stock Purchase Plan

Qualifications

• 5+ years in gift cards, retail buying, or account management.
• Excellent verbal and written communication skills.
• Ability to manage multiple projects with attention to detail.

Responsibilities

• Lead global strategy for major TDS clients and manage client relationships.
• Conduct ongoing analysis and strategy recommendations.
• Oversee all milestones achieved by marketing stakeholders.

Skills

Client Management

Communication Skills

Strategic Thinking

Project Management

Negotiation Skills

Attention to Detail

Analytical Skills

Bilingual Communication

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Google Docs

PowerPoint

Outlook

Job description

Description Position at TDS Giftcards

Sr. Manager of Client Strategy

TDS Gift Cards, a division of Ziff Davis, is a leading platform solution for global Prepaid/Gift Card processing and program management. TDS is licensed to manage programs for Airbnb, Uber, Netflix, DoorDash, Deliveroo, Meta, and many others. TDS provides its digital partners turnkey solutions for monetizing and growing their revenue and brand via prepaid cards, pincode and digital solution programs through major retailers and digital distributors across the globe. TDS develops individualized strategic retail rollout plans for its digital partners to maximize revenue, branding and marketing results, making it easy for brands to own and run a global gift card program. TDS delivers gift cards to consumers through a worldwide network of leading retailers and alternative distribution partners across 50+ countries. Headquartered in New York, TDS has additional offices across the US, Mexico City, Brazil, Australia, France and the UK. The TDS culture and business has been built upon an entrepreneurial drive and created by experienced leaders and a team of people that thrive in a fast-paced, dynamic, creative and energetic environment. TDS is looking to complement this team with a Sr. Manager of Client Strategy as described below.

About The Role:

As a TDS Sr. Manager of Client Strategy for EMEA, this individual should be able to display strong internal initiative, pay great attention to detail, balance a fast paced work environment, think strategically and have the ability to communicate effectively with clients. This individual will be responsible for owning and leading the global strategy for major TDS clients. In addition to Client Management, this individual will be responsible for Program Management covering all aspects necessary to effectively drive the account. Both are outlined further below.

What You’ll Do:

1. Client Management:
   1. Be the main point of contact for a subset of TDS Clients
   2. Develop a deep and trusting relationship with key executives within each client’s organisation
   3. Develop and influence strategies advantageous to both the client and TDS
   4. Cross-sell additional TDS services
   5. Coordinate efforts globally within TDS and across the client’s internal global stakeholders
   6. Host bi-weekly update meetings and regular business reviews with each client (attend in-person as needed)
   7. Drive collaboration with both client and internal stakeholders on developing an overall budget for the client and determining retail rollout/expansion strategy
   8. Negotiate distribution and expansion opportunities with retailers/distributors
   9. Own presentation materials to effectively represent the client and conduct retailer presentations
   10. Develop a strong understanding of all TDS client objectives, including their retail strategy
   11. Conduct ongoing analysis and strategy recommendations, including Quarterly Business Reviews and Annual Planning Sessions
   12. Communicate regularly with internal TDS stakeholders as needed to maintain alignment.
2. Program Management:
   1. Identify, negotiate and confirm retail channel marketing
   2. Conduct ongoing marketing ROI analysis and provide high-level feedback to the client
   3. Manage, traffic and track formal approvals from clients or all required elements
   4. Oversee all milestones are achieved by all marketing stakeholders during the process (retailers, activation service providers, TDS internal teams, etc.)
   5. Monitor in-store execution and capture photos as needed
   6. Analyze client sales using TDS tools in order to recognize trends and provide recommendations as needed for various distribution channels
   7. Independently manage your task list and complete those tasks based on priority and deadlines
   8. Maintain FLAWLESS attention to detail within all TDS program and client management tools

Qualifications:

1. 5 or more years experience in gift cards, retail buying, or account management
2. Demonstrated ability to communicate, present and influence credibly and effectively with all levels of the organization and clients
3. Excellent verbal and written communication skills
4. Second language a bonus (preferably German, French, Italian, Spanish)
5. Ability to work independently and as part of a team
6. Proven ability to manage multiple projects at a time while paying strict attention to detail
7. Ability to travel as needed for client meetings and conferences
8. Proficiency in Microsoft Office, Google Docs, PowerPoint and Outlook
9. Bachelor's degree or equivalent

We Offer Great Benefits:

Ziff Davis offers competitive salaries and comprehensive benefits for employees and their families. Our benefits and rewards mean we cover some of your most crucial needs along with value-added perks. Additionally, many of our positions offer the potential to work entirely remotely or using a hybrid schedule that includes some days working in an office location and some days working remotely. We already think we’re a pretty great place to work – we can’t wait for you to see for yourself! Ziff Davis is an equal opportunity employer that offers great employee benefits, including, but not limited to:

1. Medical (100% paid by company - premiums are taxable to employee)
2. Dental (100% paid by company - premiums are taxable to employee)
3. Paid Annual Eye Examination and discount on prescription eyeglasses
4. Life Assurance (4x Annual Base Salary)
5. Income Protection
6. Health Club Reimbursement (annual up to $300 local equivalent)
7. Cycle to Work
8. Annual Season Ticket Loan
9. Employee Assistance Program
10. Pension Scheme (Relief at Source or Salary Sacrifice)
11. Employee Stock Purchase Plan

Ziff Davis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.