Senior Manager Marketing Technology

Nicholson Glover; Greater London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is searching for a Senior Manager in Marketing Technology to lead transformative tech projects in luxury retail. This pivotal role focuses on enhancing Clienteling capabilities and implementing a new Content Management System to provide top-notch customer experiences across Europe. You'll collaborate with various teams to ensure seamless technology integration while leveraging data to drive insights and compliance with GDPR standards. This is a career-defining opportunity to innovate and impact customer engagement through cutting-edge marketing technology.

Qualifications

• 4+ years' experience in Marketing Technology, CRM, or Digital Marketing.
• Proven experience managing Clienteling platforms and CMS systems.
• Strong project management skills with cross-functional teams.

Responsibilities

• Lead the Clienteling platform strategy for personalized customer experiences.
• Manage the implementation of a new Content Management System.
• Shape the Marketing Technology roadmap aligned with customer-centric goals.

Skills

Marketing Technology

Clienteling Platforms

Project Management

Data Analysis

Customer Journey Mapping

GDPR Compliance

Communication Skills

Education

Degree in Technology

Degree in Marketing

Degree in Business

Tools

Salesforce Marketing Cloud

HubSpot

Content Management Systems

CRM Tools

Job description

3 weeks ago Be among the first 25 applicants

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Recruiter for Strategy | Insights | Analytics

Are you passionate about marketing technology and creating seamless, personalized customer journeys? Excited to lead transformative tech projects in luxury retail?

A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their Customer Insights and Experience team in London.

This is a critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe.

What You'll Do

• Lead the Clienteling platform strategy and enhancements — helping frontline teams deliver more personalized customer experiences.
• Manage the end-to-end implementation of a new Content Management System, enabling richer, more dynamic content delivery.
• Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals.
• Oversee research, selection, deployment, and optimization of CRM, CMS, and marketing tools.
• Collaborate across Marketing, Digital, IT, and Legal teams to ensure seamless technology integration.
• Leverage data and insights to measure platform success and identify opportunities.
• Ensure compliance with GDPR and data protection standards.
• Provide training and support to maximize tech adoption across the business.
• Stay on the pulse of emerging marketing tech trends.
• 4+ years' experience in Marketing Technology, CRM, Digital Marketing, or related fields.
• Proven experience managing or optimizing Clienteling platforms (eg Tulip, Endear, Salesfloor, OneShop, BSPK), Mad Mobile Concierge and/or CMS systems.
• Strong project management and cross-functional stakeholder skills.
• Technical know-how in platforms like Salesforce Marketing Cloud, HubSpot, CDPs, and CMS tools.
• Analytical mindset — able to turn customer data into actionable strategies.
• Clear communicator with experience influencing senior leaders.
• Deep understanding of customer journeys and personalization strategies.
• Knowledgeable about GDPR and privacy compliance.
• Degree in Technology, Marketing, Business, or related areas.
• Experience within luxury retail, fashion, e-commerce, or consumer goods industries.
• Hands-on work with Clienteling technology or major CMS platforms is a strong plus.

You'll play a pivotal role in shaping how a global brand connects with its most valued customers — leading high-impact projects at the crossroads of technology, marketing, and customer experience.

This is a career-defining opportunity to drive innovation and leave a lasting mark on the customer journey.

Ready to take the next step?

Apply now and help transform the future of customer engagement through cutting-edge marketing technology.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Marketing, Customer Service, and Information Technology

• Industries

  Retail Apparel and Fashion and Retail Luxury Goods and Jewelry

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