Senior Manager - Customer Operations (B2B Order Management)

Whatsoninleeds; Leeds; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading global scale-up business is seeking a Senior Manager for Customer Operations in Leeds. This hybrid role involves optimizing the order-to-cash process and leading a team to drive operational excellence in a fast-paced environment. Ideal candidates will have strong leadership skills and experience in logistics or retail operations.

Qualifications

• Experience managing teams in order management or logistics.
• Strong analytical skills focused on KPI-driven improvements.
• Results-oriented in high-growth environments.

Responsibilities

• Lead team leaders to ensure an efficient order-to-cash process.
• Collaborate with IT, Sales, and Supply Chain to resolve issues.
• Monitor key metrics to improve customer experience.

Skills

Leadership

Analytical Skills

Problem-Solving

Collaboration

Influencing Skills

Job description

Senior Manager - Customer Operations (B2B Order Management)

Leeds, Yorkshire and the Humber, United Kingdom

Pod Talent

Posted today

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Full Job Description

Job Title: Senior Manager - Customer Operations (B2B Order Management)

Location: Leeds (Hybrid – 3 days in office)

Salary: Competitive + 20% Bonus

Pod Talent is excited to be working with a leading global scale-up business on a new Senior Manager – Sales Operations & Order Management role, based in Leeds. This key leadership position will have a significant impact on optimizing the order-to-cash process across major retail accounts in a dynamic, fast-paced, and innovative environment. If you excel at driving operational excellence and coaching high-performing teams, this could be your next step!

Key Responsibilities:

• Lead 3 Team Leaders and a wider team to ensure a smooth and efficient order-to-cash process across UK and EU retail accounts.
• Own the end-to-end order lifecycle, including order creation, shipment, and processing, ensuring on-time delivery.
• Collaborate with cross-functional teams (IT, Sales, Supply Chain) to resolve operational issues and drive system improvements.
• Monitor and analyze key metrics (On-Time Delivery, Chargebacks, Penalties) to improve customer experience and operational performance.
• Implement cost optimization and efficiency initiatives to enhance revenue, reduce workload, and accelerate time to market.
• Manage retailer compliance processes, including handling chargebacks and minimizing penalties.
• Lead system enhancements, process testing, and new technology rollouts to improve operational efficiency and effectiveness.

Skills & Experience:

• Leadership experience managing teams within order management, logistics, or retail operations.
• Experience with the full order-to-cash cycle, including EDI processes, order processing systems, and supply/demand collaboration.
• Strong analytical and problem-solving skills, with a focus on KPI-driven process improvements.
• Results-oriented with the ability to perform under pressure in a high-growth environment.
• Excellent collaboration and influencing skills, with cross-departmental experience.
• Experience with retailer optimization initiatives is a plus.

This is an excellent opportunity to take on a high-impact leadership role within a fast-growing, innovative global brand. To learn more or to apply, please contact us for further details.