Senior Manager - Customer Operations (B2B Order Management)

ZipRecruiter; Leeds; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

An innovative global brand is seeking a Senior Manager for Customer Operations, focusing on B2B Order Management. This pivotal role involves optimizing the order-to-cash process across major retail accounts while leading a dynamic team. The successful candidate will thrive in a fast-paced environment, driving operational excellence and implementing efficiency initiatives. If you have a results-oriented mindset and strong collaboration skills, this could be your next exciting career move in a high-impact leadership role.

Qualifications

• Strong leadership experience in order management and logistics.
• Proven background in the full order-to-cash cycle.

Responsibilities

• Lead a team to ensure a smooth order-to-cash process.
• Collaborate with IT, Sales, and Supply Chain to resolve issues.

Skills

Leadership in order management

Order-to-cash cycle management

EDI processes knowledge

Analytical skills

Collaboration skills

Problem-solving skills

Job description

Job Description

Senior Manager - Customer Operations (B2B Order Management)

Location: Leeds (Hybrid – 3 days in office)

Salary: Competitive + 20% Bonus

Pod Talent are excited to be working with a leading global scale-up business on a brand-new Senior Manager – Sales Operations & Order Management opportunity, based in Leeds. This is a key leadership role that will have a real impact on optimising the order-to-cash process across major retail accounts, working in a dynamic, fast-paced, and innovative environment. If you thrive on driving operational excellence and coaching high-performing teams, this could be the perfect next move!

Key Responsibilities for the position of Senior Manager – Sales Operations & Order Management:

• Lead 3 Team Leaders and a wider team to deliver a smooth and efficient order-to-cash process across UK and EU retail accounts.
• Own the end-to-end order lifecycle, including order creation, shipment, and processing, ensuring on-time delivery performance.
• Collaborate closely with cross-functional teams (IT, Sales, Supply Chain) to resolve operational issues and drive system improvement initiatives.
• Monitor and analyse key metrics (On-Time delivery, Chargebacks, Penalties) to continuously improve customer experience and operational performance.
• Identify and implement cost optimisation and efficiency initiatives to enhance revenue, reduce workload, and accelerate speed to market.
• Manage retailer compliance processes, including handling chargebacks and working proactively to minimise retailer penalties.
• Lead and support system enhancements, process testing, and new technology rollouts to drive efficiency and effectiveness across operations.

Skills & Experience Needed for the position of Senior Manager – Sales Operations & Order Management:

• Strong leadership experience managing teams within order management, logistics, or retail operations.
• Proven background working across the full order-to-cash cycle, with knowledge of EDI processes, order processing systems, and supply/demand collaboration.
• Excellent analytical and problem-solving skills, with a track record of using KPIs to drive process improvements.
• Results-oriented mindset, with the ability to thrive under pressure in a fast-moving, high-growth business.
• Strong collaboration and influencing skills, with experience working cross-functionally with multiple departments.
• Experience working on retailer optimisation initiatives would be a strong advantage.

This is a brilliant opportunity to step into a high-impact leadership role within a fast-growing, innovative global brand. To find out more or to apply, please reach out to [e-mail] for further details.