Senior Manager - Customer Operations (B2B Order Management)

JR United Kingdom; Leeds; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

Join an innovative global brand as a Senior Manager in Customer Operations, where you'll lead teams to optimize the order-to-cash process across major retail accounts. In this dynamic role, you'll focus on enhancing operational excellence and coaching your team to deliver exceptional results. Your expertise in logistics and order management will be crucial in driving efficiency and improving customer experience. If you're ready to make a significant impact in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Experience managing teams in order management or logistics.
• Strong knowledge of the order-to-cash cycle and EDI processes.

Responsibilities

• Lead team leaders to ensure smooth order-to-cash processes.
• Collaborate with cross-functional teams to resolve operational issues.

Skills

Leadership in order management

Analytical skills

Problem-solving skills

KPI-driven process improvement

Collaboration across departments

Job description

Senior Manager - Customer Operations (B2B Order Management), Leeds, West Yorkshire

Client: Pod Talent

Location: Leeds, West Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Senior Manager - Customer Operations (B2B Order Management)

Location: Leeds (Hybrid – 3 days in office)

Salary: Competitive + 20% Bonus

Pod Talent is working with a leading global scale-up business to find a Senior Manager – Sales Operations & Order Management, based in Leeds. This leadership role focuses on optimizing the order-to-cash process across major retail accounts, within a dynamic, fast-paced, and innovative environment. If you excel at operational excellence and team coaching, this could be your next opportunity!

Key Responsibilities:

• Lead 3 Team Leaders and a broader team to ensure a smooth order-to-cash process across UK and EU retail accounts.
• Manage the entire order lifecycle, from creation to shipment and processing, ensuring timely delivery.
• Collaborate with cross-functional teams (IT, Sales, Supply Chain) to resolve operational issues and improve systems.
• Monitor metrics such as On-Time Delivery, Chargebacks, and Penalties to enhance customer experience and performance.
• Implement cost-saving and efficiency initiatives to increase revenue and reduce workload.
• Oversee retailer compliance, including chargebacks and penalty management.
• Support system enhancements, process testing, and new technology implementation to improve operations.

Skills & Experience:

• Leadership experience managing teams in order management, logistics, or retail operations.
• Knowledge of the full order-to-cash cycle, EDI processes, and supply/demand collaboration.
• Strong analytical and problem-solving skills, with KPI-driven process improvement experience.
• Results-oriented with the ability to operate under pressure in a high-growth environment.
• Excellent collaboration and influence skills across departments.
• Experience with retailer optimization initiatives is a plus.

This role offers a high-impact leadership opportunity within a fast-growing, innovative global brand. To learn more or apply, contact [emailprotected].