Senior Manager, Customer Analytics & Experience

Virgin Atlantic; Crawley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading airline in the UK is seeking a Senior Manager for Customer Measurement & Analytics to lead efforts in transforming data into actionable insights. This mid-senior level role requires significant experience in digital analytics and customer insight, preferably within a fast-paced environment. The successful candidate will own the measurement framework, drive the use of analytics tools, and enhance customer satisfaction through data-driven decisions. This full-time position offers the chance to make a tangible impact on customer experience.

Qualifications

• Considerable experience in customer insight, digital analytics, or customer experience.
• Deep expertise in digital analytics tools, ideally Adobe Experience Cloud.
• Proven ability to translate complex data into actionable insights.

Responsibilities

• Develop a unified measurement framework across digital and offline touchpoints.
• Own and optimise the business use of Adobe CJA and Target.
• Lead Virgin Atlantic’s experimentation strategy.

Skills

Customer insight

Digital analytics

Voice of the Customer methodologies

Stakeholder management

Agile working

Tools

Adobe Experience Cloud (CJA, Target)

Medallia

Job description

A leading airline in the UK is seeking a Senior Manager for Customer Measurement & Analytics to lead efforts in transforming data into actionable insights. This mid-senior level role requires significant experience in digital analytics and customer insight, preferably within a fast-paced environment. The successful candidate will own the measurement framework, drive the use of analytics tools, and enhance customer satisfaction through data-driven decisions. This full-time position offers the chance to make a tangible impact on customer experience.