Senior Manager, Crisis & Issues

Philip Morris International; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Philip Morris International recherche un Sr Manager Crisis Management basé à Londres. Ce rôle est clé pour diriger la gestion des crises stratégiques, conseiller la direction et développer des programmes de formation. Avec un minimum de 8 ans d'expérience, vous jouerez un rôle essentiel dans la transformation de leur mission vers un avenir sans fumée.

Benefits

Opportunités de carrière à l'échelle mondiale

Culture inclusive et diversifiée

Qualifications

• 8-12 ans d'expérience en gestion de crise ou communication de crise.
• Capacité à travailler sous pression avec plusieurs parties prenantes.
• Autonome, créatif et capable de gérer des situations complexes.

Responsibilities

• Créer et mettre en œuvre des stratégies pour anticiper et répondre aux crises.
• Diriger la formation mondiale en gestion de crise.
• Gérer la base de données et le site SharePoint de gestion de crise.

Skills

Crisis Management

Risk Management

Communication

Problem Solving

Leadership

Writing Skills

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Be a part of a revolutionary change.

At PMI, we've chosen to do something incredible. We're transforming our business and building our future on a clear purpose - to deliver a smoke-free future.

With significant change comes great opportunity. Join us to innovate and advance your career in diverse directions.

We are currently looking for a Sr Manager Crisis Management, based in London or Lausanne. This role involves directing and overseeing the development and execution of multiple strategic crisis management programs, advising senior management on critical business and reputational challenges, and securing buy-in across the business.

Key Responsibilities

Crisis Management

• Create and implement strategies to anticipate, plan for, and respond to crises at various levels, developing communication materials and ensuring alignment from SMEs.
• Provide problem-solving advice to senior management, especially in unfamiliar or incomplete information scenarios.
• Advise regional and functional management on issues critical to strategic objectives, securing necessary buy-in.

Risk Management

• Lead risk management and communication planning around issues and campaigns, developing mitigation plans.
• Support reputation risk programs through research and guidance on strategic initiatives.
• Identify potential risks proactively, oversee social/media monitoring, and develop communication strategies, including liaising for issue resolution.

Training

• Lead global crisis training and exercises for Market Management Teams, developing ongoing professional development exercises.
• Innovate practices to enhance crisis management impact.

Functional Development

• Manage the crisis management database and SharePoint site, including permissions.
• Contribute to reporting for senior leadership.
• Develop playbooks for specific scenarios for dissemination to market teams.

Candidate Profile

• 8-12 years of experience in risk, crisis management, or crisis communications.
• Ability to operate professionally and calmly under stress with multiple stakeholders.
• Autonomous, creative, and capable of managing complex situations with minimal guidance.
• Excellent writing skills to simplify complex messages.
• Experience in regulated environments like tobacco or pharma industries.
• Fluent or native English; additional languages are a plus.

What We Offer

Join PMI to:

• Define your future and ours, with opportunities to take risks and innovate.
• Be part of an inclusive, diverse culture where everyone's contribution is valued.
• Grow your career within a global organization with endless opportunities.
• Contribute to society by helping deliver a smoke-free future.