Senior Manager - Client Services

Aditi Technologies; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

Aditi Technologies is looking for a Senior Manager – Client Services to ensure excellent customer experiences and relationships. You will have a Bachelor’s degree and at least 6 years of experience in sales or account management, preferably in the online gaming or retail sectors. The role emphasizes close collaboration with customers and internal teams to drive satisfaction and exceed performance targets. Candidates should demonstrate strong interpersonal and presentation skills, engaging effectively with C-level decision makers.

Qualifications

• Minimum of 6 years external sales or account management experience, ideally with a track record of overachieving booking targets.
• Strong sales track record in consulting/services for online gaming/betting or Retail/B2C.
• Excellent written and verbal presentation skills.

Responsibilities

• Deliver the best possible Customer Experience at every level of contact.
• Create sustainable customer relationships that enable growth.
• Work closely with stakeholders to ensure delivery meets expectations.
• Exceed services targets.

Skills

Sales experience

Account management

Interpersonal skills

Presentation skills

Ability to engage C-level

Self-starter

Education

Bachelor’s degree or equivalent experience in IT

Job description

Senior Manager – Client Services

Preferred Location: London; travel 30–40%.

Responsibilities

• Deliver the best possible Customer Experience at every level of contact, from opportunity qualification to exit, both externally and internally.
• Create sustainable, interdependent customer relationships that enable growth for the geography and as well as our teams.
• Seek and execute challenging work for everyone, respecting the complexity of sales, account management, process and technology.
• Facilitate a great working environment and enable learning and growth for each employee that works with our teams.
• Work closely with customer stakeholders to ensure Aditi delivers to their expectations, and that the relationship delivers to potential.
• Work very closely with peers in Delivery and other teams to ensure customer satisfaction.
• Maintain a very high level of account‑based marketing and lead generation activity.
• Work closely with Delivery teams, pre‑sales and competency centres/practices to convert opportunities.
• Exceed monthly, quarterly and annual services targets.

Desired Skills & Experience

• Have a Bachelor’s degree or equivalent experience in the IT field.
• Have minimum of 6 years external sales or account management experience, ideally demonstrating a track record of consistently overachieving against booking targets.
• Have a strong sales track record selling complex consulting and/or services to customers in the online gaming/betting or Retail or B2C space.
• Be a self‑starter and have a proven ability to learn on the job.
• Demonstrate poise, maturity and have a proven ability to engage with C‑level decision makers.
• Demonstrate excellent presentation skills (written and verbal) and have strong interpersonal skills.