Senior Major Works Billing & Consultation Lead

Southern Housing; Fleet; On-site; GBP 45,000 - 60,000; Full time

Job summary

Southern Housing is seeking an experienced Senior Major Works Billing & Consultation Officer to join our Service Charge & Specialist Leasehold Services team. You will lead on complex major works consultation and billing activities, ensuring compliance and accurate recoverability across our portfolio.

You will provide technical assurance on service charge recoverability and lease interpretations, support statutory procedures, and guide colleagues across asset management, building safety, and

Qualifications

• Experience in major works consultation, billing and final accounts.
• Experience applying Sections 19, 20 and 20B of the Landlord and Tenant Act 1985.
• Ability to interpret residential leases and assess service charge recoverability.
• Experience reviewing complex consultations, apportionments and billing arrangements.
• Ability to provide technical guidance to colleagues and stakeholders.

Responsibilities

• Lead on complex major works consultation and billing activities with compliance to statutory requirements and lease obligations.
• Review Section 20 consultations, major works billing and final accounts for quality and accuracy.
• Support the preparation and service of Section 20B notices where required.
• Provide technical assurance on service charge recoverability, lease interpretation and billing processes.
• Lead on complex resident enquiries, complaints and service charge disputes.
• Support First-tier Tribunal cases through evidence and technical information preparation.
• Act as trusted advisor to stakeholders on consultation, recoverability and leasehold matters.
• Identify opportunities to improve processes, controls and service delivery.
• Mentor and support colleagues and promote best practice across the team.

Skills

Major works billing

Leasehold service charge admin

Section 19/20/20B knowledge

Dispute resolution

Stakeholder engagement

Data analysis

Microsoft Office

Tools

MRI (Orchard) Housing Management

Housing management systems

Job description

Southern Housing is seeking an experienced Senior Major Works Billing & Consultation Officer to join our Service Charge & Specialist Leasehold Services team. You will lead on complex major works consultation and billing activities, ensuring compliance and accurate recoverability across our portfolio.

You will provide technical assurance on service charge recoverability and lease interpretations, support statutory procedures, and guide colleagues across asset management, building safety, and