Senior Major Works Billing & Consultation Officer

Southern Housing; Fleet; On-site; GBP 45,000 - 60,000; Full time

Job summary

Southern Housing is seeking an experienced Senior Major Works Billing & Consultation Officer to join our Service Charge & Specialist Leasehold Services team. You will lead on complex major works consultation and billing activities, ensuring compliance and accurate recoverability across our portfolio.

You will provide technical assurance on service charge recoverability and lease interpretations, support statutory procedures, and guide colleagues across asset management, building safety, and

Qualifications

• Experience in major works consultation, billing and final accounts.
• Experience applying Sections 19, 20 and 20B of the Landlord and Tenant Act 1985.
• Ability to interpret residential leases and assess service charge recoverability.
• Experience reviewing complex consultations, apportionments and billing arrangements.
• Ability to provide technical guidance to colleagues and stakeholders.

Responsibilities

• Lead on complex major works consultation and billing activities with compliance to statutory requirements and lease obligations.
• Review Section 20 consultations, major works billing and final accounts for quality and accuracy.
• Support the preparation and service of Section 20B notices where required.
• Provide technical assurance on service charge recoverability, lease interpretation and billing processes.
• Lead on complex resident enquiries, complaints and service charge disputes.
• Support First-tier Tribunal cases through evidence and technical information preparation.
• Act as trusted advisor to stakeholders on consultation, recoverability and leasehold matters.
• Identify opportunities to improve processes, controls and service delivery.
• Mentor and support colleagues and promote best practice across the team.

Skills

Major works billing

Leasehold service charge admin

Section 19/20/20B knowledge

Dispute resolution

Stakeholder engagement

Data analysis

Microsoft Office

Tools

MRI (Orchard) Housing Management

Housing management systems

Job description

We're looking for an experienced and technically knowledgeable Senior Major Works Billing & Consultation Officer to join our Service Charge & Specialist Leasehold Services team.

This is an exciting opportunity to play a key role in ensuring Southern Housing delivers major works consultation and billing activities accurately, compliantly and efficiently. You'll act as a technical specialist, leading on complex consultation and recoverability matters while supporting the successful delivery of major works programmes across our portfolio.

Working closely with colleagues across Asset Management, Building Safety, Planned Investment, Procurement, Finance and Service Charges, you'll help protect service charge recoverability, support statutory compliance and ensure residents receive clear, accurate and timely information.

What you'll be doing

• Leading on complex major works consultation and billing activities, ensuring compliance with statutory requirements and lease obligations.
• Reviewing and quality assuring Section 20 consultations, major works billing and final accounts.
• Supporting the preparation and service of Section 20B notices where required.
• Providing technical assurance on service charge recoverability, lease interpretation and billing processes.
• Leading on complex resident enquiries, complaints and service charge disputes.
• Supporting First-tier Tribunal cases through the preparation of evidence and technical information.
• Acting as a trusted advisor to stakeholders across the business on consultation, recoverability and leasehold matters.
• Identifying opportunities to improve processes, controls and service delivery.
• Mentoring and supporting colleagues, sharing knowledge and promoting best practice across the team.
• Helping embed a customer-focused, right-first-time approach to major works consultation and billing.
  
  

What you'll need

Essential

You'll bring significant experience in:

• Major works consultation, major works billing, final accounts and leasehold service charge administration.
• Applying Sections 19, 20 and 20B of the Landlord and Tenant Act 1985 and associated legislation.
• Interpreting residential leases and assessing service charge recoverability.
• Reviewing complex consultations, apportionments and billing arrangements.
• Providing technical guidance and support to colleagues and stakeholders.
• Managing complaints, disputes and complex customer enquiries.
• Building effective relationships across operational, technical and finance teams.
• Analysing complex issues and delivering practical solutions.
• Working with Microsoft Office and housing management systems, ideally MRI (Orchard) or similar.
  
  

Desirable

• Experience supporting First-tier Tribunal proceedings.
• Knowledge of procurement and contract administration within major works projects.
• Experience improving consultation, billing or recoverability processes.
• Understanding of building technology, planned maintenance and capital investment programmes.
• Membership of, or working towards accreditation with, TPI, RICS, CIH or a similar professional body.
  
  

About You

You'll be a technically strong and customer-focused professional who enjoys solving complex problems and working collaboratively with a wide range of stakeholders.

You'll have excellent communication skills and the ability to explain complex technical information in a straightforward and accessible way. You'll be organised, proactive and committed to delivering high-quality outcomes for residents and colleagues alike.

Most importantly, you'll share our commitment to delivering excellent services and creating positive experiences for our residents.

Closing Date; 11th October 2026

Interview Dates: W/C 26th October 2026

Please note we may close the role early due to the number of applications: we encourage you to complete your applications as soon as possible.